The Senior Network Engineer is a hands-on role responsible for supporting and administering the LAN & WAN infrastructure (Cisco, Checkpoint, etc.) within the corporate office, two co-located data centers, and the AWS cloud.
This position also provides network technical support for projects and operational processes as required to ensure the productivity and effectiveness of the Company’s technology. This role works closely with all technology teams and will partner with the Principal Network Engineer to ensure day-to-day support of the network environment is accomplished effectively.
This role requires a self-starter with excellent planning and organizational skills who exercises independent judgment while participating in various complex and sometimes concurrent projects from inception through completion.
This position is classified as sensitive and is subject to a credit check. This role will have a hybrid work schedule in our Boston office in accordance with the Company’s Hybrid Work Program.
~Accountable for the daily administration, monitoring, maintenance, and support of the LAN & WAN environment, troubleshooting hardware and software issues within the physical office, two co-located datacenters and the AWS cloud.
~ Monitor the day-to-day work requests and incident (break/fix) trouble tickets.
~ Manage vendor relationships, contracts, invoicing and renewal processes for the networking environment, equipment, and applications.
~ Responsible for administering the tools and services required to effectively manage and monitor the data and voice communication systems.
~ Partner with User Support (help desk) to handle escalated calls and provide training for tasks that may be appropriately handled at the User Support level.
~ Participate in technology projects assuming the role of subject matter expert for network related aspects of the project.
~ Ensure detailed inventories of network equipment are accurate.
~ Participate in regularly scheduled disaster recovery exercises and on-site support at the Company’s Westborough and Waltham, MA locations.
~ Provide 24x7 on-call support when necessary and carry a company-issued phone to respond to off hours support issues.
~ Other duties, as assigned.
~ Strong network maintenance and support background. .
~ Demonstrated skill building and supporting network infrastructure in AWS.
~ Demonstrated strong critical thinking skills for complex problem resolution as well as excellent organizational and prioritization skills.
~ Cogent technical documentation skills.
~ Effectively create technical solutions from business requirements.
~ Ability to work as part of a team and as an individual contributor with minimal supervision.
~ A high level of responsiveness to the customer to build trust and credibility.
~ Must have excellent interpersonal skills, specifically the ability to communicate and collaborate effectively within technical and non-technical teams, adapting communication and presentation style for the intended audience.
~ Basic familiarity or a willingness to learn Infrastructure as a Service (IaaS) in support of an agile and DevOps methodology helpful, but not required.
~ Familiarity of the AWS cloud environment and a willingness to build upon this foundation. Education
~ B.S. degree with a Computer Science related curriculum or equivalent experience is required.
~ 3-5 years of network administration, configuration and support skills preferably in a Cisco environment with demonstrated abilities supporting network environments in the AWS cloud.
~ 3-5 years of firewall administration preferably in a Checkpoint environment.
~ Exposure to companying, financial services or other highly regulated environment is helpful