Senior Network Engineer

network, cisco, router, switch
Full Time
$100,000 - $160,000
Work from home available

Job Description

Concero is looking for 2 Senior Level Network Engineer for a client building a team in Saint Louis.

  • Remote Flexibility
  • High Salary
  • Opportunity to work with new technologies

 

In this job you will:

  • Be the primary point of contact for all support and escalations tickets
  • Be intuitive and inventive by providing solutions and workarounds for customers
  • Work with Customers, Sales Engineers, Customer Success to report issues to Engineering Team
  • Regularly communicate status update to Customers
  • Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
  • Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
  • Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
  • Follow published SLA for turning requests around in a timely manner

 

Qualifications/Requirements

  • 5+ years of experience in supporting large enterprise customers
  • Strong TCP/IP knowledge
  • Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
  • Familiarity with DLP and Encryption gateways.
  • Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)
  • Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
  • Familiarity with cloud apps and services
  • Strong empathy for customers AND passion for revenue and growth
  • Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
  • Prior experience working with Zendesk or other support portal tools

 

Education:

Bachelors or Masters degree

Dice Id : 10505061
Position Id : 6980186
Originally Posted : 2 months ago
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