Senior Network Voice Engineer

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Kforce Technology Staffing
Full Time, Perm
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client seeking a Senior Network Voice Engineer in Miramar, FL (Florida). This role will assist the Information Security team in meeting all security compliance regulations and requirements. This includes documentation, log management, and responding to audit requests.

Responsibilities:
* Manage day-to-day relationships with client voice carriers and vendors
* Architect, implement and administer solutions that support and enhance Client business objectives
* Work as part of the Technical Operations team in support of Client business objectives, troubleshooting issues and outages, program implementations and client requests
* Manage trouble ticket queue, adhering to ITIL change and incident management processes
* Function as a subject matter expert for Client telephony and voice systems
* Create and maintain documentation for functional areas of responsibility
* Assist in internal customer telephony issues
* Assist Information Security team in meeting all security compliance regulations and requirements. Includes documentation, log management and responding to audit requests
* Develop job aids for internal and external customers to assist users in knowledge of system functionality
* Maintain a working relationship with key vendors
* Maintain 99.9% uptime of all corporate and production network functions
* Communicate and remedy support issues with clients both internal and external
* Assist in skills development for co-workers
* Writing T-SQL queries against Microsoft SQL 2008 Databases to facilitate automation of tasks
* Support, administer and maintain: Client telephony infrastructure, media gateways, border controllers, TDM multiplexers, IVR/ACD/PBX systems, call recording systems among others

REQUIREMENTS:
* Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned
* Any relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1919207
Originally Posted : 1 month ago

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