Senior Oracle Service Cloud Developer (RightNow)

Oracle Service Cloud (RightNow), SRM, CPM, JavaScript
Contract Corp-To-Corp, Contract Independent, Contract W2, 12 Months
Depends on Experience
Work from home not available Travel not required

Job Description

ALTEK Information Technology, Inc. is currently recruiting for:

Senior Oracle Service Cloud Developer (RightNow)

Location: Washington, DC Duration: 12 Months +

Job Description:

• Develop custom enhancements on the current Oracle Service Cloud (RightNow) application to support stakeholders in key strategic initiatives.
• Provide hands-on technical solutions to business challenges & translate them into process/technical solutions.
• Troubleshoot technical issues related to the programming or programs used by RightNow, and all other technologies used and/or supported by RightNow.
• Previous experience with Oracle Service Cloud (RightNow) technologies is essential.
• Position requires minimum 4 years’ experience working with Oracle Service Cloud (RightNow) including web based UI and framework technologies, Oracle Service Cloud (RightNow) client configuration and customization, Customer Portal, Chat, and Social Relationship Management (SRM).

Supplemental Duties:

• Good Understanding of Oracle Service Cloud Architecture.
• Able to provide guidance and industry best practices around Service Cloud solutions including product configuration, administration.
• Extensive working experience in Agent Desktop, Workspaces & Workflows, Custom Process Model (CPM), Agent Scripting, SSO implementation.
• Extensive working experience in Knowledge Management, Rules, UI customization, Chat Module and Chat Customization, Surveys, Analytics, Custom Objects, ROQL.
• Good Knowledge of .Net, Php, JavaScript, HTML, CSS, Relational DB.
• Experience in Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development is a must.
• Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
• Knowledge of Oracle Browser Agent desktop.
• Good Knowledge in Web Services to work with Oracle RightNow REST and SOAP APIs.
• Good Knowledge of Oracle Social Relationship Management System (SRM) and its integration with Oracle RightNow.

Preferred Skills:

• Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture.
• Experience in Policy automation module.

***For immediate consideration PLEASE send all resumes to the recruiter listed below with (19-00138) in the subject line of your email.

Recruiter: Dileta Sapokaite

Email: dsapokaite@al-tekinc.com

Posted By

241 East 4th St, # 205 Frederick, MD, 21701

Dice Id : 10114487
Position Id : 19-00138
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