ALTEK Information Technology, Inc. is currently recruiting for:
Senior Oracle Service Cloud Developer (RightNow)
Location: Washington, DC Duration: 12 Months +
• Develop custom enhancements on the current Oracle Service Cloud (RightNow) application to support stakeholders in key strategic initiatives.
• Provide hands-on technical solutions to business challenges & translate them into process/technical solutions.
• Troubleshoot technical issues related to the programming or programs used by RightNow, and all other technologies used and/or supported by RightNow.
• Previous experience with Oracle Service Cloud (RightNow) technologies is essential.
• Position requires minimum 4 years’ experience working with Oracle Service Cloud (RightNow) including web based UI and framework technologies, Oracle Service Cloud (RightNow) client configuration and customization, Customer Portal, Chat, and Social Relationship Management (SRM).
• Good Understanding of Oracle Service Cloud Architecture.
• Able to provide guidance and industry best practices around Service Cloud solutions including product configuration, administration.
• Extensive working experience in Agent Desktop, Workspaces & Workflows, Custom Process Model (CPM), Agent Scripting, SSO implementation.
• Extensive working experience in Knowledge Management, Rules, UI customization, Chat Module and Chat Customization, Surveys, Analytics, Custom Objects, ROQL.
• Experience in Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development is a must.
• Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation.
• Knowledge of Oracle Browser Agent desktop.
• Good Knowledge in Web Services to work with Oracle RightNow REST and SOAP APIs.
• Good Knowledge of Oracle Social Relationship Management System (SRM) and its integration with Oracle RightNow.
• Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture.
• Experience in Policy automation module.
***For immediate consideration PLEASE send all resumes to the recruiter listed below with (19-00138) in the subject line of your email.
Recruiter: Dileta Sapokaite
241 East 4th St, # 205 Frederick, MD, 21701