Senior Professional Services Engineer (Integration)

API, ASP, ASP.NET, Amazon Web Services, Analytics, Architecture, Boomi, CAN, Cloud, Collaboration, Computer science, Configuration, Confluence, Consulting, Data flow, Data modeling, Database design, DevOps, Documentation, ERP, Effective communication, Engineering, Estimating, Expect, FIT, Framework, HATS, IMPACT, IT, IT management, IT service management, Implementation, Informatica, Innovation, Integration, IoT, JIRA, Knowledge base, Leadership, MES, MI, Manufacturing, Manufacturing execution system, Microsoft Windows Azure, Middleware, Middleware development, MuleSoft, NICE, Node.js, Onboarding, Oracle, POSTMAN, Presentations, Process improvement, Product engineering, Professional development, Professional services, QA, Research, Sales,, Simulation, Software, Software configuration, System integration, Software deployment, Use cases, Web services, Workday, Software design, Software development, Supply chain management, Troubleshooting, VIA
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

Want to work with fearless innovators, visionaries, and community-minded people who challenge the status quo? We do too.

Plex is more than a software company — we’re a team of disruptors who are driving innovation and unlocking the promise and value of smart manufacturing.

It isn’t a trend or a moment, it’s a movement. And we’re leading it, but we can’t lead it alone.

That’s where you come in.

Plex Systems, Inc.® delivers the first smart manufacturing platform, helping the world’s leading innovators to make awesome products.Built in the cloud, the Plex Smart Manufacturing Platform includes MES, ERP, supply chain management, Industrial IoT, and analytics.

We believe that anything that can be made can be made better, and we are focused on finding the right people to help us achieve the big important tasks ahead.

Is that person you?

In support of our ongoing growth, we are looking for a Senior Professional Services Engineer to join our Technical Services team.  As a Senior Professional Services Engineer, you will have a front-line role in helping Plex deliver product, service, and value to Plex customers. Your role is hands-on, and you must wear many hats. You are expected to help scope the work required to support onboarding and new use cases, to write connectors to 3rd party products, and to establish data flows between Plex and its customers. You will work in the Professional Services team alongside Plex technical services engineers, delivery consultants, solution architects, devops, product engineers, support services, sales teams, customer success teams, and more.

Preferred location is Troy, MI but highly qualified remote candidates will also be considered. Potential of up to 10% travel in future as needed.



  • Gather requirements from customers via Salesforce cases and customer meeting discussions
  • Provide scoping and estimates of professional services work to pre-sales teams through Salesforce opportunities and Workday projects
  • Primary configuration and coding responsibility for deployment and onboarding of Plex customers for a middleware implementation
  • Work with internal teams to guide, configure, test, and troubleshoot integrations and deployments using Dell Boomi, QTest, Jira, Confluence, and Salesforce
  • Test and validate software configuration in the middleware both internally and with client
  • Develop technical articles and documentation, and assist in growing both our internal and public facing knowledge base
  • Serve as internal technical point-of-contact for diagnosing data & operational issues with existing middleware solutions
  • Lead initiative to be involved in large complex projects and/or research improvement or enhancement to a process for middleware implementations
  • Lead and participate in developing new solutions and enhancements to existing middleware solutions and features
  • Prototype solutions to complex problems and lead continuous process improvements and design discussions



  • 7+ years of professional services experience (or 5+ with a computer science or related bachelor’s degree)
  • 5+ years of system integration programming/design experience
  • 5+ years of database design/data modeling experience
  • 3+ years consulting experience implementing an ERP/MES system
  • SQL experience or Web framework experience such as ASP.NET, ASP, node.js
  • Experience in middleware development such as Dell Boomi, Mulesoft, Oracle Integration Cloud (OIC), Informatica, or equivalent middleware
  • Experience in API development, communication through web services, or use of Postman
  • Familiar with cloud vendors (AWS or Azure) and their offered cloud services
  • Effective communication (written and verbal) and presentation skills
  • Ability to guide Customers to the best solution
  • Ability to drive a middleware integration project from concept to release
  • Ability to handle technical leadership tasks (solution design, estimating) and adapt to various work settings in an advisory role
  • Nice to have:
    • Database design, data modeling and fine tuning experience
    • Experience using Jira, Confluence, and Workday products
    • Familiar with Salesforce Sales and Service product



We are proud to be recognized as one of the top workplaces in the tech industry. Our inviting culture fosters collaboration, innovation, and motivates team members to take on important work, every day.

In addition to all the benefits you’d expect from a world-class company like ours, we also offer Day 1 benefits, career growth and professional development opportunities, tuition reimbursement, unlimited paid time off, a wellness allowance to support your family’s well-being, sustainable work-life balance, and flexibility. Our multiple office locations offer a casual-dress workplace, complimentary snacks and drinks, and “de-stress areas” complete with amenities in some locations like massage chairs, golf simulator, ping pong tables and more.

Plex values the power of diversity and inclusion – it isn’t just a talking point for us. It drives our business and fosters fresh thinking, and is reflected in the individuals we hire, and the culture and community we’ve built to support them, such as our Women@Plex and Pride@Plex groups. As an equal opportunity employer, we welcome applicants of all types and from all backgrounds. Plex urges our employees to understand, accept, and celebrate the differences among people.



Apply today!



Don’t despair – your perfect fit is on its way! Stay connected, sign up for job alerts or submit a general application on the Plex Careers page.

Dice Id : RTX172bdc
Position Id : 1113-2020
Originally Posted : 3 months ago
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