We are seeking a Senior Program Manager to join our dynamic team!
Help to build and own programmatic approaches to manage the delivery of IT services to multiple customers, incorporating continuous improvement methodologies.
Drive teamwork, collaboration, communication and accountability across the project teams.
Interact with Project Sponsors, Internal and External Stakeholders and integrate processes with other departmental functions and teammates
Create and Execute Project Management plans and drive to completion through best practices and systems
Exercise discretion and independent judgment to ensure the team follows company policies and procedures for change management, incident management, issues, risks and escalations
Management of deliverables and end product, including standard and process definitions, validating and reporting on adherence; developing key performance indicators for the area of expertise; maintaining staff capacity plan; being a team champion and sponsor; providing leadership direction and coaching for project tasks as well as career development
Conflict Management among team members as required to include corrective action processes and procedures
Establish success criteria, conduct risk assessments and mitigation strategies
Manage resource allocation and direct/prioritize activities of project resources
Accountable for control over scope, schedule and project budget.
Managing budget to actuals, project billing and producing program level reports.
Serve as primary liaison to customer for delivery activities
Effectively facilitate meetings with project team members, various business groups and senior leadership
Communicate and interact professionally with all levels of staff and management to coordinate projects, deliver status reports and facilitate meetings
Ability to make sound hiring decisions within accordance to 3MD Inc. policies and procedures
5+ years project and/or program management in an enterprise environment, managing multiple, large, complex cross-function efforts.
10+ years experience in in one or more disciplines, including but not limited to customer service, consulting, sales, technology, operations, product management, project management, quality assurance.
Product Development life cycle experience (different models the right candidate has to be comfortable with all the models).
High level familiarity with multiple technical ecosystems and SDLC and build/run functions such as Client/Server relationships, Cloud computing, network/data center architecture, application development and end-user systems).
Strong positive attitude and a demonstrated ability to accomplish complicated projects with specified time frames
Proven track record of end-to-end ownership of projects and delivering successfully
PMI or PMP certification preferred or equivalent experience..
Lean/Six Sigma experience a plus.
ITIL experience a plus
Must have completed projects in an enterprise environment and have a complete understanding of Project Management deliverables.
Must have a strong understanding of ITIL based processes and procedures.
Demonstrated leadership, presentation and resource allocation skills.
Excellent written and oral communication skills.