HELP DESK

active directory, sccm
Contract W2
$40,000 - $53,000
Work from home not available Travel not required

Job Description





Debdas Patnaik:
Senior IT Production Operations Specialist (746254)


15-Jul-2019 - 31-Dec-2019 21-25 an hour w2

Point of contact for end-users (in person, by telephone, or via e-mail) to provide timely support and maintenance of their desktop computing environments and phone services. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and phone hardware and peripherals.
Essential Functions:
o Participates in 24 X 7 On-Call rotation. Must be available and responsive for 24x7 on-call situations using their personal cell phone, certain conditions apply.
o Service Level Agreements - Ensures user needs are met in a time frame dictated by the service level agreements. Accurately document work performed in SNOW database in maintaining SLA statistics.
o Perform advanced Desktop administration functions and provides technical oversight and consultation of maintenance activities
o Advanced technical support and diagnoses of PC hardware and software problems. Prepares and maintains image and imaging software.
o Project Management leadership ? manages office expansions, relocations and closings. New business, applications and systems. Coordinates with other IT Departments, i.e. Network, Telecom, LAN Administration and Datacom for project implementations.
o Maintains, and upholds procedures and standards for annual QA audits. Polls and audits customer base via a survey form to ensure proper level customer service is provided and administered.
o May test new applications and patches for the desktop.
o Assist other IT Departments, i.e. Network, Telecom
Requirements/Certifications:
o Associate's in Information Technology - Required
o 3-5 years in IT required
o Selected talent must be an expert in SCCM/Microsoft product, excellent in customer service skills and outstanding time management.
o Expertise in supporting Windows 10 and supporting remote offices in a multiple server environment.
o Expert in Active Directory, image machine, deployment of equipments, tracking shipment and walking through step-by-step with end users once they receive the equipment
o Experience in Helpdesk ticket tracking applications and supporting remote offices. Effectively manage multiple tasks (or projects) timely and efficiently.
o Experience in A+ and MCP is a requirement
Duration: 3-6 months to start, potential to extend longer (contingent upon budget and performance) - will possibly going perm
Location: Glen Allen, VA (Onsite Mon to Fri, 8am to 5pm)
Interview Process: Phone Interview (1st round), followed by In-Person



Debdas Patnaik
A-Line Staffing Solutions
Technical Recruiting Manager
(586) 323-6600 Local EXT 248
(877) 782-3334 Toll Free
(877) 782-3444 Fax
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Posted By

Debdas Patnaik

7529 Auburn Road Utica, MI, 48317

Contact
Dice Id : 10367415
Position Id : 716323
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