Senior IT Production Operations Specialist (746254)
15-Jul-2019 - 31-Dec-2019 21-25 an hour w2
Point of contact for end-users (in person, by telephone, or via e-mail) to provide timely support and maintenance of their desktop computing environments and phone services. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and phone hardware and peripherals.
o Participates in 24 X 7 On-Call rotation. Must be available and responsive for 24x7 on-call situations using their personal cell phone, certain conditions apply.
o Service Level Agreements - Ensures user needs are met in a time frame dictated by the service level agreements. Accurately document work performed in SNOW database in maintaining SLA statistics.
o Perform advanced Desktop administration functions and provides technical oversight and consultation of maintenance activities
o Advanced technical support and diagnoses of PC hardware and software problems. Prepares and maintains image and imaging software.
o Project Management leadership ? manages office expansions, relocations and closings. New business, applications and systems. Coordinates with other IT Departments, i.e. Network, Telecom, LAN Administration and Datacom for project implementations.
o Maintains, and upholds procedures and standards for annual QA audits. Polls and audits customer base via a survey form to ensure proper level customer service is provided and administered.
o May test new applications and patches for the desktop.
o Assist other IT Departments, i.e. Network, Telecom
o Associate's in Information Technology - Required
o 3-5 years in IT required
o Selected talent must be an expert in SCCM/Microsoft product, excellent in customer service skills and outstanding time management.
o Expertise in supporting Windows 10 and supporting remote offices in a multiple server environment.
o Expert in Active Directory, image machine, deployment of equipments, tracking shipment and walking through step-by-step with end users once they receive the equipment
o Experience in Helpdesk ticket tracking applications and supporting remote offices. Effectively manage multiple tasks (or projects) timely and efficiently.
o Experience in A+ and MCP is a requirement
Duration: 3-6 months to start, potential to extend longer (contingent upon budget and performance) - will possibly going perm
Location: Glen Allen, VA (Onsite Mon to Fri, 8am to 5pm)
Interview Process: Phone Interview (1st round), followed by In-Person
A-Line Staffing Solutions
Technical Recruiting Manager
(586) 323-6600 Local EXT 248
(877) 782-3334 Toll Free
(877) 782-3444 Fax
Website | Facebook | LinkedIn
Confidentiality Notice: This message and/or transmitted documents are intended only for the use of the individual or entity to which they are addressed and may contain information that is privileged, confidential, or exempt from the disclosure under applicable laws. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission
7529 Auburn Road Utica, MI, 48317Contact