Senior Sales-force consultant- Team Lead

SalesForce.com project implementation and experience in enterprise level project and regional rollout, full life cycle implementation and support, hands on technical knowledge and architecture solutions required, salesforce.com certifications and good knowledge of the salesforce.com platform (i.e. visual force, apex, salesforce lightning, integration etc.), migrating from Classic to FSC and Lightening, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture, Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners., Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components), Good communication skills; written and verbal, support experience with multi-channel applications (web, mobile, api, etc.), working on projects in an Agile/XP environment, working effectively with diverse groups around the world, including it management, technology staff, business partners, consultants, vendors and clients, Leadership and management background, ITIL certification a plus; 24 x 7 firecall support required
Full Time
$100,000 - $130,000
Work from home not available Travel not required

Job Description

 

Senior Salesforce Consultant

Chicago, Illinois

Job description

Client provides innovative financial services and guidance to corporations, institutions and high networth families and individuals globally. With  over 130 years of financial experience and over 20,000 partners, client serve the world's sophisticated clients using leading technology and superior service.

As an employee you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. 

The Salesforce consultant is responsible for business analysis, application development and support for cloud-based solutions. The Salesforce consultant will work closely with Client's Salesforce technical architect and Salesforce developers to leverage features and functions of the Salesforce.com platform to implement and support Sales and Service Cloud solutions for our clients.

Responsibilities:

  • Participates in requirements gathering, design workshops to understand applications functionality and Support requirements for the team to take on
  • Level 2 and 3 Salesforce support / interaction with business and other teams
  • Tool/technical assessment for releases
  • Build design documents
  • Feasibility analysis
  • Support technical architecture of the solution
  • Defines mapping specifications for integrating Salesforce with other enterprise applications
  • Application support, incident analysis and problem reduction
  • Lead and mentor the Salesforce support team onsite and offshore

 

Qualifications:

Qualifications

  • Bachelor s degree in Computer Science or equivalent
  • 4+ years of experience in SalesForce.com project implementation and experience in enterprise level project and regional rollout
  • Full life cycle implementation and support, hands on technical knowledge and architecture solutions required
  • SalesForce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visual force, Apex, Salesforce Lightning, Integration etc.)
  • Experience migrating from Classic to FSC and Lightening
  • Able to work well in a cross functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture
  • Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.
  • Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components)
  • Good communication skills; written and verbal
  • Support experience with multi-channel applications (web, mobile, API, etc.)
  • Understanding of Software Development Lifecycle (SDLC) and/or other methodologies
  • Experience working on projects in an Agile/XP environment
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
  • Leadership and management background
  • Independent work skills
  • ITIL certification a plus; 24 x 7 firecall support required

 

 

Posted By

Joe Puthen

Contact
Dice Id : 10221455
Position Id : ASC18
Originally Posted : 1 month ago
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