Senior Service Designer

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Kforce Technology Staffing
Contract W2, Temp
$125,000.00 - $125,000.00 hourly

Job Description

RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Service Designer in Saint Louis, MO.

Key Tasks:
* Senior Service Designer will be working reciprocally with business partners and Subject Matter Authorities across business and technology teams in order to accurately and completely document processes and service journeys, both current and future state
* Facilitating information gathering sessions and workshops with Subject Matter Authorities to gain exchanged views of current state processes; You are confident using virtual whiteboarding tools such as Mural as well as in-person whiteboarding
* Researching and documenting business rules, applications, data use & risks
* As a Senior Service Designer, you will be validating and communicating the details of -current-state- process maps and service blueprints with subject matter authorities and key partners
* Documenting and ensuring process maps are documented in standard formats

User Research:
* Understanding and documenting the lifecycle of a client request from initiation to completion by conducting research interviews, observing operations and service representatives, collecting, and analyzing operational and customer data, and assessing current state process documentation
* Senior Service Designer will be learning how our reps use our tools to serve our clients and advisors and finding opportunities to improve processes and reduce or remove difficult points and automation blockers

What the Senior Service Designer will produce:
* Current State Process maps and/or Service Blueprints to define the current state and align partners on problem definition
* Empathy and Journey maps to identify key difficult points and support exchanged views of the end-to-end process and client journey to facilitate empathy into the overall product design
* Work with our data and product management teams to create a benefits model report that aligns future state features that deliver measurable value for the business

REQUIREMENTS:
* Minimum Bachelor's degree in Service Design, Business Design, or a related design discipline
* Minimum of 5+ years of experience designing complex service design systems for multiple touchpoints projects
* 3+ years of work experience on large transformation initiatives focused on process design, process improvement, and automation is required, preferably with a consulting firm or within the financial services industry
* A background in visual and UX design will be considered as a plus
* Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges
* Strong background in service and strategic design.
* Strong skills in conducting and synthesizing research, insights, and findings
* Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification
* A hands-on Service Designer with skills in visual and interaction design as well
* Mentorship experience
* Excellent portfolio showcasing design solutions and strategic approaches
* Ability to facilitate workshops, set design sprints and hold seminars and training sessions
* Knowledge of agile approaches and techniques
* Ability to communicate effectively with different audiences
* A solid competency in storytelling and public speaking; You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work
* Love both strategy, service prototyping and hands-on UX
* Ability to understand the impact of technology on design deliverables
* Strong interpersonal and client management skills
* A love of collaboration and learning
* A fearless and positive attitude

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITEQG1978665
Originally Posted : 1 month ago

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