Client, IT is looking for a Bay Area-based IT Executive Support Service Desk Analyst who is accustomed to providing the highest level of in-person, and remote support to our executives and their direct staff. You will thrive in an environment that appeals to your self-sufficient and resourceful nature while working closely with your counterparts to provide technical assistance and support related to computer systems (Windows and Mac), mobile devices, and Client events. This is an excellent opportunity to be part of a growing organization with a bright future. Executive Support Analysts are responsible for responding to queries, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions.
Serve as a point of contact for the executive leadership team and the executive assistants who support them.
Establish trust and maintain a high level of discretion for all Executive Support activities.
Create and execute detailed plans around executive-level projects and/or tasks.
Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues.
Serve as an escalation point for our global service desk team.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
Create and contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
Provide hands-on training on IT rollouts to executives and executive admin teams.
Proactively seek out projects to improve the support experience.
Provide Audio/Video support for high-priority Events and Meetings.
Travel, on occasion to provide technical support.
Provide 24 x 7 support in an on-call rotation.
Bachelor's degree in Computer Science, a related field or equivalent experience.
2+ years of experience in Enterprise Executive Support.
4+ years of experience troubleshooting Windows & Mac OS, Apple iOS and Android.
4+ years of experience working directly with Executive and Director level employees.
Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.
Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication).
Minimum Degree Required:Bachelor's Degree
Intelliswift Software, Inc. is a premier software solutions and services company headquartered in Silicon Valley, with offices across the United States and India. The company has a proven track record of delivering results through its global delivery centers and flexible engagement models for over 450 brands ranging from Fortune 100 to growing companies. Intelliswift provides a variety of services including Enterprise Applications, Software Product Development, Mobility & Collaboration, Big Data/BI, Cloud Solutions, and Team Augmentation.