Senior ServiceNow QA Engineer

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Delta Air Lines Inc.
Full Time

Job Description

Responsible for test creation, automation, and execution in support of the development, maintenance, integration, enhancement, and support of the ServiceNow platform following vendor best practices. 


  • Analyze Release Notes for 10 patches and 2 major upgrades annually to understand the impacts to the implemented functionality 
  • Understand business user stories / requirements to provide the testing to cover defined acceptance criteria
  • Create and maintain manual test scripts for all ServiceNow platform functionality in QTest: mapping the tests to requirements, ensuring coverage meets or exceeds defined targets
  • Build and maintain automated tests for testing of platform functionality via ServiceNow ATF framework
  • Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.
  • Test using ATF Test Suites and manual testing for: existing configuration and customization during 10 patches and 2 major upgrades, updates to Delta specific configuration and customizations, and new plugins / new features for specific functionality
  • Analyze test results and identify defects and work with Testing lead and Developers to remediate them
  • Report on test coverage and automation percentages on a weekly basis to leadership and progress towards defined targets
  • Coordinate with Process Teams, SMEs, and End Users for User Acceptance and Integration testing
  • Provide daily updates via the daily team standup meeting for active items
  • Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
  • Practices safety conscious behaviors in all processes and procedures.

*May perform other duties as assigned. 

What you need to succeed (minimum qualifications)

  • 2-4 years of experience with the ServiceNow Platform
  • Experience with building and maintaining ATF test within the ServiceNow Platform
  • Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
  • Ability to work independently to achieve exceptional results and follow documented procedures accurately
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • ServiceNow CSA Certification

Company Information

There are 75,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There’s a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you’ll discover it with us.
Since our first passenger flight in 1929, we’ve been in the business of connecting people. Powered by our employees around the world, Delta has led the airline industry in operational excellence while maintaining our reputation for award-winning customer service, safety, and innovation. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Dice Id : RTX156040
Position Id : Delta14653
Originally Posted : 1 month ago

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