Senior ServiceNow Developer

  • Vertex Pharmaceuticals Inc (US),
  • Boston, MA
  • 12 minutes ago
Developer, GIS, Knowledge Management, Management, Project, Performance, Hub, Applications, Quality, Testing, Validation, Research, Scripts, Access, JavaScript, HTML, Web, SOAP, SDLC, Change Management, Configuration Management, IT, Security
Full Time

Job Description

The Senior ServiceNow Developer will cultivate partnerships with our process owners, business partners and Global Information Services (GIS) to understand business and technical needs and to recommend, design, build and manage the implementation of new solutions on the ServiceNow platform.

Major responsibilities include: gathering requirements/user stories, solution design and development, project management, developing custom applications using Studio and collaborating with our off-shore team on enhancements, patching, releases and projects. The Senior ServiceNow Developer will contribute to platform upgrades, patching, enhancements and some production support and maintenance.

The Senior ServiceNow Developer has proven experience developing on the ServiceNow platform, while being adept at all stages of the systems development life cycle, including: requirements definition, solution design, development and showback, unit testing, user acceptance testing, validation and production support.

Vertex currently uses the following ServiceNow modules and features:

ITSM: Service Portal, Incident, Problem, Request, Change, Knowledge and Service Level Agreements

HRSD: Employee Service Portal, Case and Knowledge Management

GRC: Audit Management, Policy and Compliance

ITBM: Project Portfolio Management, Demand and Enhancements

Custom applications using Studio

Performance Analytics, Reporting and Dashboards

Vendor applications (Nuvolo)

Integration Hub

Vertex also plans to continue expanding its use of the platform, including Human Resources, Workplace Safety, Custom Applications, and more.


  • Lead additional module and feature implementations of ServiceNow solutions, including requirements gathering, process modeling and gap analysis/mitigation
  • Influence and consult with (pros, cons and risks) business partners on all key technical decisions during project delivery
  • Design and build ServiceNow integrations and work with business partners and technical teams, including off-shore, for implementation
  • Stay current on new ServiceNow features/releases and unused module functionality to drive platform expansion and adoption
  • Work with Internal Controls, audit support teams, Quality and Testing and Validation teams as needed, to meet SOX/GxP regulatory/validation and change management requirements
  • Act as liaison to testing/validation team and Quality. Other GxP activities include: maintaining the configuration workbook, functional requirements document, data validation scripts and traceability for out of the box functionality
  • Provide guidance and oversight to the off-shore technical team on implementation projects, enhancements, production support and maintenance activities
  • Provide end user technical and functional support for the ServiceNow platform by working with a team of internal and external developers to ensure appropriate standards are followed
  • Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan timing, testing and communication of these activities
  • Perform day to day support, administration and maintenance of the ServiceNow Platform


  • B.S. degree and 4+ years relevant work experience
  • Experience with building custom applications
  • 2+ years of direct experience in supporting ServiceNow core module
  • Working knowledge of configurations such as Business Rules, Client Scripts, Script Includes, Access Controls, Notifications, Flow Designers and Workflows
  • Knowledge of web-based development technologies, specifically - JavaScript, Ajax, HTML, Angular & CSS
  • Experience working on Web Services integrations such as REST, JSON & SOAP and working in a SAAS Environment
  • Familiar with LDAP, SSO Implementation.
  • Working & implementation experience with Service Portal
  • Functional knowledge of Project Management, Agile and SDLC Methodologies
  • Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management
  • Strong communication, interpersonal and collaborative skills
  • Solid analytical and problem-solving abilities
  • Self-motivated


  • Pharmaceutical industry experience/working in a validated environment is a plus
  • Knowledge of or experience with IT Operations Management, Human Resources Service Delivery, Nuvolo Enterprise Asset Management, Integration Hub, Workplace Safety and/or Security Operations products is a plus
  • Service Now Certification is a plus.

Posted By

Boston, MA, 02210

Dice Id : appblok
Position Id : 4834_REQ-10087
Originally Posted : 1 month ago
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