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Senior Software Validation Engineer
Santa Clara, CA
Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Software Validation Engineer on our Data Domain team in Santa Clara.
Data Domain is the Market Leader in De duplication storage solutions. As a senior member of the Data Domain Customer First Team, this person will work on customer issues and provide solutions in timely manner. Ideal candidate will enjoy a fast paced, technically challenging environment working on the core subsystems of leading edge de-duplication Storage solutions provided by Data Domain. Responsibilities:
•Do in-depth root cause analysis, provide workarounds and code fixes to customers.
•Maintain and deliver dot releases of products in the field.
•Interact with customers to help understand their requirements, troubleshoot and provide solutions to complex problems.
•Interface with functional areas such as Development, Support, QA and Product Management to provide comprehensive resolution of customer issues.
•Design and deliver supportability tools to improve data collection, diagnose mis-configurations and automate recoverability.
•Provide Plan of Action and frequent updates to Support/Customers for critical issues resolution. Desired/Required Skills:
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- BS Computer Science or related degree plus 5+ years relevant experience OR MS plus 3+ years OR PhD OR equivalent related experience
- C/C++ programming experience in a Linux or Unix environment.
- Expertise debugging user level, multi-threaded systems.
- UNIX Systems programming, data structures, OS internals (memory management, multi-threading, IPC, synchronization, etc.)
- Strong problem solving, troubleshooting, diagnostic skills.
- Strong communication skills – verbal and written.
- Multi-tasking, prioritizing and managing field expectations.
- Knowledge of File System internals, storage systems, a plus.
- Experience in sustaining engineering, a plus.