Senior Support Analyst

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Kforce Technology Staffing
Contract W2, Temp

Job Description

Kforce has a client that is seeking a Senior Support Analyst in Miami, FL.

Key Tasks:
* Senior Support Analyst will drive innovation and continuously performance improvements with third-party aggregators by examining digital order injections, vendor reliability, sales velocity, and overall efficiency
* Develop and mature relationships with cross functional partners, equipment suppliers while aligning strategic strategy with operational performance goals
* Establish regular cadence of communications with global cross-functional support teams to gain alignment and identify process order injection improvements from start to finish for all projects
* Compile and review digital performance trends to identify opportunities for aggregator platform enhancements
* As a Senior Support Analyst, you will break down complex digital order delivery data, order categorizations, and restaurant health patterns to formulate process development opportunities
* Utilize superior problem-solving skills, project management, multitasking abilities to drive root cause analysis with aligned stakeholders
* Foster and maintain data order containerization and system orchestration through tool virtualizations
* Build department processes to monitor and improve restaurant digital health throughput and contribute ideas to continuously elevate operational support requirements
* Monitor and drive restaurant health reliability, availability, and overall digital performance while working in a fast-paced corporate environment
* Comfortable working with minimal supervision while driving cross-functional national support projects
* Senior Support Analysts drive projects while focused on attention to detail, potential risks on scalability, and timing to implement initiatives
* Effectively, consistently, and proactively communicate issue status, and related information to cross-functional teams and at all levels as required

* Bachelor's degree from an accredited college or university, or equivalent experience; A degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred
* Experience using enterprise integrated software suites, such as Microsoft Office 365, Tableau, Grafana, Datadog, SQL
* High degree and understanding of relational database concepts, formulations, digital transference models, sales order aggregations, process vulnerability evaluation, point-of-sale routing, and restaurant terminologies
* Six Sigma, ITIL Fundamentals - IT Service Management are all highly desired

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.

Dice Id : kforcecx
Position Id : ITEQG1988632
Originally Posted : 3 months ago

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