Senior Support Engineer

it, support, manager, help desk, leader, routing, virus
Contract W2, Contract

Job Description

Senior Support Engineer

One of our clients, an international consulting firm, is looking to hire a Senior Support Engineer for their Boston office. This role will work with a team in a fast-paced, agile environment to provide technical support and customer service on company supported computers, devices, applications and platforms. The ideal candidate for this position is highly self-motivated and directed, with strong interpersonal skills and customer service orientation. On-call and after-hours support will be required. If you are interested in this position, please submit a copy of your resume today.

  • Provide technical support and troubleshooting to network, desktop, phones and/or systems hardware and software
  • Support and maintain user account information including rights, security and systems groups
  • Maintain thorough and accurate documentation of ticket status and resolution
  • Work with vendors to repair equipment and troubleshoot issues
  • Operate, maintain, and troubleshoot complex audio/visual equipment such as teleconferencing devices, projectors, and presentation hardware
  • Create and maintain documentation as it relates to system configuration, processes, and service records
  • Provide training, guidance, support, and mentoring to colleagues and end users
  • Manage the ticket system queue with the Service Desk Manager
  • Configure and install PCs, network printing devices, peripherals and software
  • Provide desk-side technology support to professionals at all levels of the organization
  • Implement and maintain network standards and guidelines; utilize tools such as imaging software, Active Directory, and Remote Desktop
  • Ensure system security is in compliance with firm policy including virus protection

  • Bachelor s Degree OR five to seven years equivalent work experience
  • Experience supporting and troubleshooting Microsoft Windows 7 and 10, Office 2010 & 2016, desktops, laptops, and printers in a corporate environment
  • General WAN/LAN/wireless networking, TCP/IP, DNS, DHCP
  • Experience supporting remote users through VPN, MDM and BYOD mobile devices for the enterprise
  • Familiarity with ticketing systems & VoIP phone systems
  • Experience supporting mobile devices, including iOS, Android and Blackberry
  • Working knowledge of Virtual environments

Our Commitment to Diversity, Equity & Inclusion

Hollister is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Dice Id : hollistr
Position Id : 100580633463022
Originally Posted : 2 months ago
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