Senior Systems Analyst, Identity Access Management - Optum Tech

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UnitedHealth Group
Analyst, Bash, CIO, Database, Development, Genetic, Management, Unix, Validation
Full Time, Full-time
Work from home not available Travel not required

Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Optum Commercial Identity Services (OCIS) Operations team is responsible for gaining knowledge of identity products and platforms, resolving customer issues within SLAs, improving platform resiliency and preventing outages, responding to P1/P2 war rooms, supporting production change execution & validation, coordination across applications, managing cross-application technical dependencies & relationships, monitoring application performance using New Relic, troubleshooting issues and reviewing logs in Splunk, and developing/implementing fixes to platform defects and production issues.

Locations are open to: Basking Ridge NJ, Raleigh NC, Dallas, TX, Atlanta, GA or Minnetonka, MN.

Primary Responsibilities:

Participate in 7/24 weekly on-call rotation to respond to P1/P2 incidents

Triage incidents and resolving issues within SLAs

Use splunk and fiddler to analyze reported problem

Fully understand the relationship of IAM components (i.e. Siteminder, Ping Federate, CA AA, esso, aaweb, ldap) to support HSID and OptumID

Improve resiliency of supported infrastructure and services and prevent outages

Fluency with existing monitors in Newrelic, splunk, sitescope, dynatrace and wily

Working knowledge of f5 configuration and heart beat monitor

Support IAM development team in deployment activity, monitor errors, provide post deployment validation

Find opportunity to improve current monitors and fine tune alerting thresholds

Develop New Relic monitors as requested by the app team

Participate in load test, provide monitoring support, create system performance report, help isolating bottleneck in the system

Support production change validation, coordination across applications, managing cross-application technical dependencies & relationships

Support PLM activity for external and internal initiatives

Review inventory of server, VIP and database

Update ITSM as required

Required Qualifications:

4+ years of expert level experience with SSO and SAML technologies, specifically Siteminder and Ping Federate

3+ years of Operations support

4+ years of journeyman level experience with Splunk, New Relic, logging/monitoring solutions

Scripting experience - unix bash, ksh, CHEF

Ability to work an On-call rotation will vary
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Senior Systems Analyst, Identity & Access, Basking Ridge, NJ, New Jersey, Raleigh, NC, North Carolina, Dallas, TX, Texas, Atlanta, GA, Georgia, Minnetonka, MN, Minnesota

Job Title: Senior Systems Analyst, Identity Access Management - Optum Tech
Shift: Day Job
Travel: No
Business: Optum Tech CIO Organization
Family: Technology
Telecommuter Position: No
Job Level: Individual Contributor
Overtime Status: Exempt
Posted Date: 1/17/2019
City: Minnetonka
State: MN
Country: United States
Department: OptumHealth Technology

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Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at
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Position Id : 805757