Senior Systems Engineer - Monitoring

Consulting, IT, Application, SQL
Full Time
Work from home not available Travel not required

Job Description


Public Consulting Group, Inc. (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,000 professionals in more than 50 offices across North America and in Europe. The firm has five designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities.


  • This position is responsible for advanced/senior- level monitoring tool(s) specialist (Solarwinds, etc)
  • Works in a large geo-spanned Enterprise supporting local and remote systems and user
  • Provides documentation of systems as assigned
  • Maintains network/system support and diagnostic software
  • Develop and design of IT Infrastructure and Application monitoring solution
  • Participates in installing, configuring, maintaining and documenting new and existing network technologies
  • Performs related work as assigned
  • Manages performance tuning and capacity planning activities to enhance the performance of network/system resources
  • Participates in maintaining the hardware infrastructure including firmware/OS upgrades, patches and performance tuning of systems
  • Conducts product evaluations of upgraded or new hardware and software and prepares recommendation reports to management
  • Participates in creating enterprise software and hardware standards
  • Attend IT related seminars and stay abreast of current open systems and network technology
  • Leads Information Technology staff to resolve problems and assists other team members' on technology projects
  • Resolves day-to-day problems as third tier support
  • Performs configuration and maintenance or creates documentation for new and existing systems
  • Trains personnel
  • Participates in career development training
  • Assists with the designing of the procedures necessary to save and recover system environment from hardware and software failures
  • Provides project management guidance to complete network center projects on time and within budget
  • Cross-train on non-specialized areas of the team to backup co-workers
  • Works under limited supervision, with considerable latitude for the use of initiative and independent judgment


  • Seasoned professional with 5+ years hands-on experience in IT Infrastructure and application monitoring solution development/enhancement
  • Preferred hands-on working experience with Solarwinds Orion
  • Abilities in design and maintenance of IT monitoring architecture
  • Proficient with analytic troubleshooting skills to analyze and solve complex problems
  • Able to create accurate network and system diagrams and documentation
  • Vendor relationship management to keep updated in monitoring technologies and best practices
  • Experienced required in high availability system configuration, performance tweaking, and troubleshooting
  • Knowledge of network and system related platforms, technologies such as routing, switching, virtualization, network protocols, VMware, and SQL
  • Experienced with performance analysis of IT systems
  • Experience in cloud technologies such as VMware, AWS and AZURE
  • Excellent in verbal and written communication
  • Skill in communicating effectively with team members, supervision/management and external organizations under normal and emergency conditions
  • Highly skilled to take on a variety of tasks and pay attention to detail


Dice Id : RTL111231
Position Id : 2019-4462
Originally Posted : 1 month ago
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