Senior Systems Engineer

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Serco, Inc.
Systems engineering, Virtualization, Technical support, Microsoft Windows Server 2008, SSL
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

The Senior Systems Engineer is responsible for daily operations and maintenance of the Serco information system. This information system consists of a complex, fully virtualized deployment of various server and desktop workloads. This information system also consists of multi-site connectivity via Active Directory Federated Services, a full Public Key Infrastructure deployment, and a full Active Directory Certificate Services deployment. This role works closely with the Virtualization and System Administration teams to fully manage the maintenance, outage response, and operational support of the environment. This role is expected to be the SME for Active Directory Certificate Services and Public Key Infrastructure.  This position reports to Computing Systems and Services Supervisor.


The essential functions of this position include but are not limited to:

  • Ongoing support, maintenance, and testing in support of operational requirements and approved initiatives as they relate to the information system.
  • Perform day-to-day maintenance; investigate and resolve incidents and/or change tickets for the environment.
  • Remain current and learn new emerging technologies in information technology and implement innovative solutions.
  • Actively participate in Virtual Infrastructure technical support cross-training.
  • Participate and lead outage response for conditions related to service delivery and its components.
  • Provide technical support for Tier 2-3.
  • Serve as the SME for Active Directory Certificate Services, Public Key Infrastructure, and Multi-Factor Authentication on the team. Provide education and training to other engineers for this subject matter.
  • Provide after-hours coverage and escalation support. Occasional after-hours work, to include weekends, is required.
  • This position requires 8 to 10 years of experience
  • Designing, implementing and maintaining public key infrastructure solutions to include Microsoft Active Directory Certificate Services and corresponding certificate authorities.
  • Expert-level understanding of configuration and troubleshooting of Certificate Revocation Lists.
  • Advanced skill administering Microsoft Windows Active Directory environment including domain services, sites and services, users and computers, and group policy administration.
  • Advanced skill administering Windows Server 2008, 2008R2, 2012, 2012R2, and 2016.
  • Excellent problem solving and troubleshooting skills.
  • Working knowledge of open SSL functionality for manipulating certificates and keys.
  • Requires a bachelors degree or experience in lieu of degree.

Preferred Certifications:

  • Microsoft Certified Solutions Expert

 This position is in Colorado Springs, CO, USA.  Candidates for this position must be located in the vicinity. 

Posted By

Kathryn Scott

12930 Worldgate Drive, suite 600 Herndon, VA, 20170

Company Information

Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.2 billion and is part of a $7 billion global business that helps transform government and public services around the world.Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. If you need more information or require special assistance for persons with disabilities or limited English proficiency, contact Serco HR Service Desk at 866-628-6458 or 703-939-6006.
Dice Id : 10118317
Position Id : 2019-33347
Originally Posted : 1 month ago