Senior Technical Support Engineer

Cisco, Management, SQL
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description





NICE is looking for a Senior Technical Support Engineer for our Trade Floor Solutions. Candidates will work supporting large complex enterprise software clients; have server, SQL, network background and excellent problem solving skills


This position may require the ability to work a flexible shift, including later hours, 8am 8pm ET



Responsibilities:
  • Interfacing with large critical customer accounts
  • Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Strong Account Management skills
  • Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
  • Participate in knowledge transfer activities as required
  • Work in accordance with NICE support process, procedures, contractual SLA s
  • Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
  • Some travel maybe expected to customer sites when required in order to resolve product issues




Qualifications / Education:
  • Bachelor's degree in Computer Science / Software Engineering (or similar)
  • Experience as IT (Network and system) that worked on Server issues mainly
  • Network troubleshooting skills (working with different tools)
  • Supporting VOIP telephony systems such as Avaya or Cisco
  • Experience in customer support serving global customers.





Personal attributes
  • Excellent English verbal and writing communication skills
  • Team player ability to work well in a close team environment
  • Fast learner with ability to educate her/himself on relevant technologies
  • Ability to multitask and prioritize work
  • Ability to remain focused and calm under pressure

Dice Id : 10115980
Position Id : 13328
Have a Job? Post it

Similar Positions

Systems Administrator
  • OpenTV/Nagra USA
  • Englewood, Colorado
IT Analyst
  • Brooksource
  • Englewood, CO
Service Desk Engineer Tier III
  • Nexus Tek
  • Denver, CO
IT Service Desk Manager
  • Sempera
  • Aurora, CO
Tier 1 & 2 Help Desk Analyst
  • Bross Group
  • Denver, CO
Help Desk Support
  • Gateway Solutions Inc
  • Denver, CO
Colorado Locals Only ::: Help Desk Support Maddy J
  • Paramount Software Solutions, Inc
  • Lakewood, CO
IT Support Professional for Hardware and Software
  • InfoSmart Technologies Inc
  • Denver, CO
JR Field System Administrator
  • Lewan Technology
  • Denver, CO
IT Support Consultant
  • Business Network Consulting
  • Denver, CO
Windows 10 Administrator
  • Talent Navigation Experts
  • Aurora, CO
Desktop Support
  • HCL America Inc.
  • Longmont, CO
IT Support Professional (HW/SW) for State of CO
  • nLeague Services
  • Denver, Colorado
Desktop Support
  • Net2Source Inc.
  • Denver, CO