Senior UX Researcher

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Elevance Health
User Research, Usability, Design, Digital Products
Full Time
Work from home available

Job Description

Job Title: Senior UX Researcher

Responsible for coordinating and consolidating various impact analyses for management reporting. Responsible for leading the qualitative and quantitative research for the Digital Solutions team to assist our business partners to build and deliver leading-edge web/application solutions.

Primary duties may include, but are not limited to:

  • Leading the appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations.

  • Identify appropriate audience for specific research.

  • Lead the design studies to address both user behavior and attitudes while using qualitative and quantitative data to assist in the creation of effective, desirable and easy to use digital user interfaces.

  • This may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences.

  • Lead the design, author and execute test plans, as well as evaluating the results for evidence based research to develop recommendations.

  • Ability to manage 3-4 research projects.


  • Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications or related field of study

  • Minimum of 5 years of experience working in user research/usability; preferably focused on digital products/services

  • Or any combination of education and experience which would provide an equivalent background.

  • Master's degree or higher is strongly preferred.

  • Experience examining/synthesizing research and insight development highly preferred

  • Experience with a variety of research methods and frameworks that could include but are not limited to: user interviews, contextual inquiry, ethnography, empathy mapping, brainstorming, Jobs-to-Be-Done, personas, journey maps, card sorting, surveys, storytelling, customer discovery research, moderated usability testing, and unmoderated usability testing

  • Experience with remote interview research is a major plus

  • Experience with tools/platforms such as:

  • Tools for remote testing -, userzoom, dscout, etc

  • Tools for remote user engagement - miro, mural, etc

  • Tools for insight management - Aurelius, dovetail, condens, etc

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

Company Information

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

Digital and Technology professionals at Elevance Health drive the future of health care, delivering innovative and reliable solutions that address consumer and health care provider needs. Join us as we harness the power of advanced technology to deliver trusted and caring solutions that improve the health of our members and transform health care.

We have career paths in Information Security, Quality Assurance, Engineering, Innovation and Portfolio Management, Service Delivery, Solutions Development and Strategy/Planning.

Dice Id : 10121414
Position Id : PS69471-537
Originally Posted : 3 weeks ago

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