Service Center Analyst/Helpdesk Analyst

  • Eclaro,
  • Phoenix, AZ
  • 2 days ago
helpdesk, Technical support, Windows, Troubleshoot, IT technician, Service desk, Apple, MAC
Contract W2, 6 Months
Depends on Experience

Job Description

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated Delivery and Managed Services. 

 

Kindly email  with a Word resume along with the position ID number, your hourly rate and availability.

 

Call me at .

 

Service Center Analyst

Phoenix, AZ 85018

ONSITE

 

Description:

We are looking for a customer service-oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner.

In this role, you will be considered as the front liner, you will solve technical problems, and provide support throughout our entire nationwide company.

 

Responsibilities:

  • Respond to support requests through various forms (walk-up, phone, email, ticketing)
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Respond quickly and effectively to requests received through the IT helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Image and configure computers for users
  • Support Windows 10, and Office 2016
  • Utilize and maintain the helpdesk tracking software
  • Support of Apple iOS and Android
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Provide end-user support by providing limited desk side training in operating hardware and software.

Knowledge, Skills and Abilities:

  • Strong customer service skills
  • Strong interpersonal skills
  • Working knowledge of computers and computer applications
  • Work independently and as a team member to move the team toward the completion of goals
  • Clearly conveying and receiving information and ideas through a variety of media to individuals or groups.
  • Explain technical concepts in non-technical terms to clients and staff
  • Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
  • Ability to search knowledge articles, obtain and enter customer information and navigate through IT ticketing system
  • Good organizational, multi-tasking and time-management skills
  • Good listening skills and the ability to learn quickly and apply themselves

 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including consulting, Professional Hire, Global Integrated Delivery and Managed Services.

ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability.

Please visit www.eclaroIT.com to see why the Right People are The Answer.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 

Website: http://www.eclaro.com

Industry: Staffing and Recruiting

Type: Privately Held Company

Size: 501-1000 employees

Founded: 1999

Dice Id : ndi
Position Id : 21-00000
Originally Posted : 1 month ago
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