Service Delivery Analyst I - ITSCM / Service Level Reporting

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Apex Systems
Analyst, IT, Disaster Recovery, Management, Risk Management, Analysis, Network, Database, Middleware, Security, System, Application, Development, Project, Manager, Analytical, Systems, Scripts
Full Time

Job Description


Service Delivery Analyst I - ITSCM / Service Level Reporting


The Service Delivery Analyst I - IT Service Continuity / Service Level Reporting will be responsible for providing hands on 'core' IT Service Continuity, disaster recovery testing, and IT Service Level reporting. This includes process development, procedure documentation, defining and generating applicable reporting, supporting solution development, and working directly with the IT support functions to ensure that IT Operations is meeting the needs of the business.

  • Previous experience in a Corporate IT Service Continuity / Disaster Recovery coordination role
  • Previous experience in IT Service Level reporting and analysis
  • Hands-on 'core' ITIL process management experience and development including:
    • Availability Management
    • Capacity Management
    • Incident Management
    • Risk Management
  • Provide support to Risk Management team to provide IT inputs to the Business Continuity Strategy and Plans including inputs to the Business Impact Analysis
  • Work with the various outsourced technical support towers and in-house support functions providing the understanding and insight of IT Operations towers and how ITSCM interrelates with those towers including:
    • Service Desk
    • Deskside Services (Field Services Operations)
    • iSeries / Wintel support
    • Network (Voice and Data)
    • Database Support
    • Middleware
    • Network Security / End Point Security
    • Email and Collaboration Tools
    • System Backup and Restore
    • Application Development / Management
  • Work with IT Project Management to scope, define and deliver allocated project work packages/tasks. Familiarity with formal IT Project Frameworks
  • Other duties assigned to ensure overall departmental efficiency.

  • Participate in status calls with Vendors, Clients and stakeholders.
  • Work closely with Service Delivery Manager to ensure successful delivery of IT Services
  • Other duties and responsibilities as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate an understanding of how associated ITIL processes supports the business functions and customers.
  • Strong Analytical and critical thinking capabilities
  • Attention to detail, deadline oriented
  • Ability to balance priorities and be an effective multitasker
  • Proactive, Self-Motivated, Team Player
  • Confident and Tenacious
  • Ability to communicate IT Technical terminology at all levels of the business up to C-Level
  • Experience with working with offshore outsourced resources


This position has no leadership responsibilities.


This position can be performed from our Alpharetta, GA or Rolling Meadows, IL office or as a Work from Home position.


This is a Full-time position and hours of work are Monday through Friday; 8:30 a.m. to 5 p.m.


Minimal travel - Typically less than 10% - Dependent on the Candidate's location.

  • Minimum Bachelor's Degree in an IT related field or equivalent, appropriate work experience
  • ITIL Certification or demonstrated training is preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1125820
Originally Posted : 1 month ago

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