Service Delivery Manager- IT Finance Applications

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Apex Systems
Manager, IT, Applications, SAP, Management, Change Management, Security, Project Manager, Release, Project, Systems
Full Time

Job Description

Position: Service Delivery Manager-IT Finance Applications

Length: 6 months +

Location: Remote + willing to travel

Apex Job ID: 1195616

Overview:

In your role as Service Delivery Manager IT Applications, your main goal is to contribute to the uptime of our global IT applications for Finance (SAP, Hyperion EPM, Peoplesoft, etc). More concrete: it's to scale, deliver, support and continuously improve. You do this within set timelines and budgets, and with due consideration of our high service level quality. You apply this quality to delivering IT Services, ITIL processes, security policies, and other processes that you have discussed with your stakeholders. You also monitor, control, and report on the requirements that you put in place, the solutions you build, and the results that arise.

With success, you plan and execute delivery ensuring compliance of security, privacy, and regulatory. Furthermore, you are responsible for making structural improvements in the operational IT applications services, operational efficiency, system availability, and support-partner performance. We are a dynamic organization. You need to be flexible to keep up. If you don't shy away from a challenge. Then we got the perfect spot for you here.

Responsibilities:
  • Acts as a team player, collaborating closely on the day-to-day within a team of peers managing a shared set of IT Applications and related vendors and processes.
  • Ensures adherence to the relevant (ITIL/PM) processes and participates/owns the roles and activities defined therein for the Service Owner.
  • Escalation contact for IT Applications-related Incident Tickets, works with representatives of the business as well as support partners in considerably decreasing ticket volumes - may be requested to join in a Guard Duty system.
  • Participates in operational Problem Management- and Change Management processes by requesting, assessing, and validating relevant Tickets.
  • Ensures support performance meets or exceeds SLA, OLA, KPI, and other goals and targets agreed on the IT Applications Services.
  • Responsible for identification and targeting of structural improvements in the operational IT Applications Services, support-partner performance, and system availability and operational efficiency
  • Negotiates, agrees, and documents appropriate processes and/or process improvements with representatives of the business and support partners
  • Monitors (on a daily basis) and produces reporting on the performance of service delivery levels and the related service providers' delivery of the agreed level of service.
  • Ensures a consistent IT service quality level to the business by introducing risk reduction measures and recovery options.
  • Supports and/or leads in the performance of IT (Security) Controls and Audits and ensures IT Applications-related systems and activities are in full compliance with policies and regulations
  • Acts as SPOC towards support partners and relevant (business) project teams
  • Active participation in receiving the services within transitions


Requirements
  • 5+ years of relevant experience in similar operational IT role(s): Service (Delivery) Manager, Transition Manager, Project Manager, Release, Change, Problem Manager, IT Operations Manager, etc.
  • Must have knowledge of Finance processes or technical background within IT Finance or any related business facing applications
  • Experience with managing applications covering, SAP (S4/HANA) Peoplesoft, Hyperion EPM, etc.
  • Core competencies: ITIL Certified, Project Management, Stakeholder Management, Incident and Request Management, Crisis Management, Agile Methodology, Influence without Authority, Vendor Management, Solid communication and presentation skills
  • Comfortable with working in multi-vendor, internationally dispersed environment
  • Highly experienced in working with IT Service Management Toolsets such as ServiceNow
  • Ability to act autonomously with a "can do" attitude

Pluses:
  • Being hands on IT technical or functional expert in finance applications, such as SAP S4/HANA is a plus


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1195616
Originally Posted : 2 months ago

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