Service Delivery Manager

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Apex Systems
Full Time

Job Description

Job#: 1271330

Job Description:

SERVICE DELIVERY MANAGER - AAA GAME STUDIO

TYPE: Contract

LOCATION: Remote

EST. START DATE: 08/01/2022

ABOUT THE TEAM:

Whether it's driving a vision from start to finish or collaborating with teams to inspire and deliver projects of a AAA game studio quality, our client's production teams take pride in consistently delivering world-class products and experiences.

JOB DESCRIPTION:

This AAA game studio is looking for an experienced, partner-focused Service Delivery Manager to oversee and coordinate the end-to-end release process for titles onboarding to the E-Commerce Games Store. In this position, you will work closely with external partners and the Business Development, Technical, Marketing, Social, QA and many other internal teams to drive the title release production effort as we build the premier online storefront.

RESPONSIBILITIES:
  • Educate and empower partners to submit accurate content for their products and pages
  • Validate product, offer, page and build readiness
  • Equip partners with the tools and information needed to deliver release plans
  • Provide transparency on release status and risks to internal stakeholders
  • Train partners to take full advantage of the client's features, from Cloud Saves to Account Services
  • Utilize standardized tools and process for harmonious engagement and a consistent user experience
  • Demonstrate ownership and accountability of task management
  • Contribute insights and help drive tool and process improvements within client environment

QUALIFICATIONS:
  • Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
  • Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace
  • Exceptional communication skills with experience in external partner engagement
  • Excellent organizational skills with strong attention to detail
  • Demonstrated ability in process improvement and development
  • Familiarity with JIRA, Trello, and Salesforce
  • Ability to leave things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1271330
Originally Posted : 2 months ago

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