IT Project Manager

Analysis, Configuration Management, Customer Service, Manager, Management, Metrics, Project, Project Management, Project Manager, Quality Assurance, Recruiter
C2H Independent, Contract Independent, Contract W2, C2H W2, Full Time
Work from home not available Travel not required

Job Description





System One has an immediate opening in San Antonio, TX for a Service Delivery Manager / IT Project Manager. This is a long-term contract based role with the potential for full-time conversion.


Ideal candidates will have proven prior experience with IT Service Delivery or IT (Infrastructure) Project Management. Candidates should have fundamental knowledge of ITSM and ITIL concepts.


If interested, please email Matt McDill, Senior Recruiter, at matt.mcdill@systemone.com.

Job Description:


The Service Delivery Manager is a single channel of communication to business units for all services that are being offered to them and addresses service issues, complaints and pending needs. They will provide leadership and oversight of services across the business. This is done by ensuring effective and efficient management of all aspects of service delivery, proactively seeking out service needs and providing a high level of customer service. The key to this role is working effectively between departments by leveraging relationships and communicating to the enterprise consistently. The candidate will use advanced knowledge service delivery best practices, as well as strategies for effectively delivering resolutions to service requests and incidents. Customer service is a top priority for this role and enjoying relationship management is critical. Collaboration with the team and the business is a necessity to success.

RESPONSIBILITIES


  • Provide a single channel of communication to business units for all services that are being offered to them and address service issues, complaints and pending needs. (Service Delivery Management)
  • Provide project and program management oversight and support services for IT projects to make sure they are completed on time, within budget and within scope. (Project Management)
  • Provide reports and information that identify how well services, processes and technologies are operating and whether they are meeting agreed targets and goals. (Service Management Reporting)
  • Review the quality of services being delivered and identify and maintain ongoing improvement actions to continually improve those services. (Quality Assurance)
  • Identify operational and key performance indicator metrics used to identify how well services, processes and technologies are operating and whether they are meeting agreed targets and goals. (Measurement and Metrics Management)
  • Evaluate various aspects of services in relation to industry known performance levels or best practice to identify areas of opportunity to increase their performance. (Benchmarking)
  • Provide oversight, controls and effective efficiency over processes used to support services. (Process Management)
  • This service reviews the service infrastructure to identify key trends for improving services. (Trend Analysis)
  • Manage all the information which is present in the service catalog and makes sure that it is precise and up to date, and provide consistent information on all the services. (Service Catalog Management)


REQUIREMENTS


  • Bachelor-s degree in an appropriate major -or- 4+ years' experience in the Service Delivery of multiple services
  • Knowledge of or background in ITIL, ITSM, Service Catalogs, Configuration Management, Process-to-Service Mapping
  • Experience delivering operational and customer support data in an enterprise environment
  • Excellent written communication skills
  • Ability to work under pressure


PREFERRED QUALIFICATIONS


  • Experience and understanding of ITSM principles and frameworks



#LI-MM2


#DI-MM1



Dice Id : 10295162
Position Id : 98f5baeb-65f3-11e9-899d-42010a8a001f
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