Service Desk/Desktop Consultant

Contract W2, 12 Months
$17 - $20
Work from home available

Job Description

Job Title: Service Desk/Desktop Consultant

Location: Lake Mary, FL

Duration: 6-12 Months Contract


Scope of Project:

  • Provide daily first level technical support for Healthfirst employees via phone support, as well as, maintaining/monitoring the Service Desk incident and request queue's.
  • Work with both Healthfirst employees and vendors to resolve technical problems.
  • Establish the proper course of action to ensure that work product is completed efficiently and on time/within proper time limits.
  • Maintain a stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.
  • Possess, acquire, and maintain the technical/professional expertise required to perform effectively and to create effective customer solutions.
  • Utilize technical/professional expertise through problem solving skills, applying technical knowledge, and product and service management for the various functional areas.
  • Actively appreciate and include the diverse capabilities, insights, and ideas of others while working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
  • Self-impose high standards of performance excellence by assuming responsibility and accountability for successfully completing assignments or tasks; rather than having standards imposed.
  • Utilize Service Now to accurately document, status, prioritize, and track incident or requests.
  • Follow the Service Desk operating procedures to accurately log, assign, prioritize, escalate, and resolve incidents or requests.
  • Understand fundamental operations of commonly used software, hardware, and other equipment for troubleshooting and support purposes.
  • Follow up and make scheduled call backs to customers where necessary.
  • Stay current with system information, changes and updates.


Minimum Qualifications:

  • 2-5 years as an IT service desk analyst.
  • Demonstrated interpersonal and customer service skills.
  • Demonstrated ability to organize ideas and communicate oral messages appropriate to listeners and situations.
  • Demonstrated ability to troubleshoot and provide technical support over the phone for standard desktop operating systems (e.g. MS Windows 7/10 and Mac OS), as well as, standard desktop applications (e.g. Microsoft Office (including 365), Adobe Acrobat, etc.), PC/Laptop hardware/peripherals, mobile devices, communication technologies, Citrix, AWS, VDI, networking, etc.
  • Demonstrated experience administering Active Directory.
  • Demonstrated understanding of various communication technologies/methods, such as, email systems, video conferencing, telecom, Skype, VPN, etc.
  • High school degree from an accredited institution or GED.
  • Flexibility to support a 24x7 environment by working overtime, weekends, holidays, and or peak times, as necessary.


Preferred Qualifications:

  • A+ Certification or equivalent A+ work experience.
  • Strong interpersonal and customer service skills.
  • Working knowledge of the Service Now ticket system.
  • ITIL Foundations Certification



Rajesh Nakka | Kaizen Technologies Inc.

732-854-4486 / 732-731-1212

Dice Id : 10117326
Position Id : 6585384
Originally Posted : 1 month ago
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