Service Desk - Application Support

Computer, CAM
Full Time

Job Description

COMPANY STATEMENT:

As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.

Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities and ourselves every day.

JOB PURPOSE:

The Tier 1 App Support role is an entry-level role providing support for Enterprise Freight applications.

CRITICAL JOB FUNCTIONS:
  • Triage support request and issues from users.
  • Define application problem(s)/issues(s) by solving for problems within the system and not symptoms of a situation.
  • Perform basic troubleshooting assessments to reproduce issues and work effectively to root cause.
  • Review logs for any indication of system errors.
  • Create JIRA card for product team to prioritize for developer.
  • Report defects to system developers with specific criteria used to reproduce the defect.

JOB REQUIREMENTS:
  • Associates Degree in Computer Science or similar field
  • Familiar with concepts of ticket management systems (JIRA< Pivotal, Kanban, MS TFS)
  • Advanced problem solving/troubleshooting skills
  • Effective verbal and written communication skills
  • Proficient with a mainstream development language C#, JAVA, etc.
  • Basic code troubleshooting and debugging skills
  • Proficient with Git source code repositories

#LI-CAM
#dice

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
Dice Id : 10438103
Position Id : R-100241
Originally Posted : 2 months ago
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