Service Desk - Tier 1

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Apex Systems
IT, Windows, IP, PC, Applications, Systems
Full Time

Job Description


Position: Service Desk-Tier 1

Location: Boise

Length: FT

Visa authorization: W2 only ()

Shift: 8-5

Reason: Backfill

Requirement: College degree, 1-2 years' experience in service desk

Upon conversion: Great company to work for. Growth opportunities around the two year mark


Our client is one of the best companies to work in the State of Idaho. They pride themselves on taking care of their employees and making sure they always have a job if they are performing. Our client has recently acquired a company in the same industry and are still going through the transition and integrations of their IT systems.


The service desk team is expanding our clients IT infrastructure has been expanding through all departments.


They are primarily a Windows shop so needs knowledge in that space/a good foundation there.
Looking for someone that has the affinity to learn more and adsorb the information. Needs someone coachable as no one will come into their environment and pick up all the applications right away.


Top Requirements:

Personality/Communication/Customer service is KEY!

Operates from 6am-6pm (8am-5pm) Rotating schedule 1 week onsite 3 weeks remote.

Looking for:

Previous Service Desk experience 1-2 years

Robust troubleshooting

Knowledgeable with Microsoft suite, productivity applications

iOS- Exclusive to iPhones (2000 across the company, 1000 iPads).

Active Directory- foundational pieces- onboarding and off boarding for all employees.

Basic networking. How to reserve and IP address, or how to ping a user's PC.

Applications they support- training is provided

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1187624
Originally Posted : 2 months ago

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