Service Desk Analyst (Level 1/2)

Citrix, Customer service, Hardware, Microsoft Office, Microsoft SCCM, Service desk, Technical support
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

Service Desk Analyst
Client Location: Chicago, IL
Type: Full time (100% Remote to start) Contact: Ashley at .
Note: Local candidates at this time. Eventually this will be back in the office located in Downtown Chicago, IL.

Responsibilities: This individual will provide high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns with the use of their strong technical knowledge of hardware and software. The Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.

Experience Required:

  • Bachelor’s Degree with 2+ years experience providing direct and exceptional user support in a high performance culture
  • 2+ years experience supporting Windows-based computers, including Microsoft Windows 10 as well as Smartphones, e.g., iPhone, Android
  • Prior experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
  • Preferred background/experience includes: ITIL and Microsoft Office Application certifications; Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Avaya Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM

Ashley Falkenberg
Senior Recruiting Consultant 
Forbes Technical Consulting LLC | 401 N. Franklin |Suite 3S | Chicago, IL 60654

Dice Id : 10113925
Position Id : sda12
Originally Posted : 3 months ago
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