Service Desk Analyst

active directory, MS Office Suite, iPhone
Contract Independent, Contract W2, 6 Months
$30 - $35
Work from home not available Travel not required

Job Description





Hours are 12pm-8pm Monday-Friday to start



Responsibilities:



  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.

  • Receive, log and manage calls from internal staff via telephone and email.

  • Provide expert applications support utilizing advanced skills in MS Word, Excel, Lotus Notes/Outlook, mobile devices, and all other Firm wide applications.

  • Provide intermediate over-the-phone training in MS Office applications (Word, Excel, Outlook, PowerPoint) and other applications used by the Firm.

  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

  • Maintain a high degree of customer service for all support queries and adhere to all Help Desk processes and procedures.



Dice Id : 10180559
Position Id : 6044389
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