Enterprise Service Desk Specialist JR
Under immediate supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks
Execute scripts, produce tailored reports, conduct audits, conduct Tier 1 analysis for Service Desk escalation, open and close tickets, correlate events and incidents for management of Information Technology Services
Provides remote support and for computers, printers, mobile devices, and peripherals. Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device). Experience with IT information assurance and cyber-security. Experience with Active Directory to include account creation/management and File Share permissions management. REQUIRMENTS:
2-4 years of experience, including at least 1 year of experience using Remedy
CompTIA A+, S+ or N+
Familiar with ITIL v3
Candidates must be US citizens able to obtain and/or maintain a Department of Defense Secret security clearance as a condition of employment
Qualifications High school education or equivalent (GED).
Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at firstname.lastname@example.org