Service Desk Delivery Specialist

  • Calance,
  • Beuna Park, CA
Windows 10, Windows 7, MS Office, Troubleshooting
Contract W2, 6 Months
Telecommuting not available Travel not required

Job Description

 

 

 

Mandatory qualifications:

 

 

3 to 5 years of experience in an IT support or technical environment

 

Excellent written and oral communication skills

 

Excellent troubleshooting skills

 

Ability to decipher ticket urgency and priority

 

Ability to resolve level 2 hardware/software issues

 

Assist in identifying process and procedural improvements

 

 

Advanced Knowledge of Windows Operating Systems: Windows 7,Windows 10

 

Advanced Knowledge of Microsoft Office suite of products, with primary focus on Outlook, Excel, PowerPoint and Word

 

 

Desired Qualifications

 

 

Bachelor s degree desirable (or equivalent 3-5 years work experience) MCSE, Network +, A+, ACM certifications Basic understanding of ITIL Foundational Concepts and Frameworks Basic understanding of Microsoft Deployment Tool Kit (MDT)

 

 

 

Recruiter: Sam Sangal
Dice Id : cxbcsi
Position Id : JobNum33109
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