Service Desk Engineer

O365, Server and Networking Knowledge
Full Time
Travel not required

Job Description

Magenium Solutions is in search of a Service Desk Engineer. This is a Full Time Permanent Position.  If interested, please email an updated resume to

Job Summary:

The Service Desk Engineer supports all end users with software, hardware and other business equipment. 

Job Scope and Essential Functions/Responsibilities:

  • Daily support and troubleshoot for all end users through ticketing system, track requests and issues
  • Set-up new employee profiles, including hardware, software, network access and security; train on Magenium’s procedures and expectations
  • Maintain proper licensing, track renewals and expirations
  • Analyze and recommend proper SOP for file organization, purging and archiving
  • Must have knowledge of Servers, O365 and some Networking expertise



  • Degree in Network Management, IS/IT or related
  •  4-7 years tech support experience preferably in a Consulting environment

Technology Skills:

  • Microsoft Office Suite / MS Windows 7 and 10
  • O365
  • Network and Server Equipment
  • Back-Up Systems
  • Phone Systems
  • AV Management (Skype, Web Conference)
  • Ticketing System


Physical Demands: is capable of sitting for extended period of time at desk and working on the computer, lifting and moving equipment (up to 30 lbs.), bending and working in tight space for cord management


Working Conditions: 100% office environment



Dice Id : 10229409
Position Id : 2399
Originally Posted : 2 years ago
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