Service Desk Lead, AVP

Computer, Networks, LAN, PC, Windows
Full Time

Job Description

Job Description:

Job Title:

Service Desk Lead, AVP

The Service Desk is involved in technical support, providing analytical, as well as superior customer service mainly via phone or ZOOM video. You will be expected to lead a Miami based Helpdesk team who provides support to all desktop, laptop, mobile device users, as well as the array of applications that make up our computing infrastructure.?

You must be a proven team manager who is customer service oriented with strong oral, verbal and written communication skills, with the ability to become familiar with the underlying businesses and industry specific software applications. Financial services experience is a plus.

Responsibilities:
  • Lead and manage Miami based Service Desk team members
  • Lead a team based on environmental metrics and KPIs
  • Monitor and manage a ticket queue, prioritize support tickets based on urgency
  • Collaborate with systems and network administrators to ensure optimal operation of the company's computing environment and recommend corrective solutions.


Qualifications:
  • Undergraduate degree, ideally B.S. in Computer Science or other applicable technical degree
  • 5+ years' experience in a technology services manager role and worked extensively with a range of technical issues in an enterprise environment
  • Have knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks
  • Have experience with troubleshooting PC hardware and software issues
  • Possess experience in troubleshooting iOS, Windows 10 and Microsoft Office O365
  • Have excellent interpersonal skills with an ability to interact with personnel at all levels
  • Have strong analytical, problem solving, organizational and planning skills
  • You have the willingness to take initiative and to follow through on projects; ability to work with little direction
  • You are team oriented, flexible and have the ability to adapt to a fast paced and changing environment, having the right personality is as important as technical skills


Dice Id : aegisoft
Position Id : 17789
Originally Posted : 3 months ago
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