Service Desk

Windows 7, ISO27000/NIST
Contract W2, Contract Independent, 12 Months
Depends on Experience
Work from home available

Job Description

Direct client req

Location: Phoenix, AZ

Duration: 12 months

Role: Service Desk Analyst 74613

supporting Windows 7 and 10 and Office 2013.

-Working knowledge of customer service principles and processes

-Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies

-Minimum 6 months to 1 year current working experience in an IT field


Associate’s degree in a related field is preferred


Strong Customer Service Skills

Excellent interpersonal, written and oral communication skills

Ability to work collaboratively in teams and across organizations

Ability to synthesize feedback and adjust plans accordingly

Ability to develop and write technical documentation

Ability to evaluate and test emerging technologies

Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Dice Id : 10117029
Position Id : AZ-74613
Originally Posted : 2 months ago
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