IT Help Desk

Help Desk, Technical Support, Troublshooting
Full Time
$40,000 - $45

Job Description

Title: IT Help Desk

Duration: Full Time

Location: Natick MA

Client: Bahwan Cyber Tek

Shift hours are as below :




3:30 PM



3:30 PM

11:30 PM




7:30 AM


Job Description

End user support services goal is to maintain and return customers to normal IT Operations as soon as possible, with the smallest possible impact on the business activity of the organization’s end-user(s). Configures, installs, and maintains complex software systems. Systems they will be supporting includes PC’s, laptops, network, and voice infrastructure.


Key accountabilities

  • 0 to 4 years of experience in Technical Voice Support
  • Experience in remote technical support via telephone in a service/call center environment
  • First Second level laptop/ desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Intune, SCCM client.
  • Taking laptop and data back ups
  • Ability to multitask handle tickets, chats calls.
  • Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.
  • Basic understanding of Active Directory, DHCP, DNS and networking concepts.
  • This Job requires working in different Shifts including ServiceNow Service Now
  • Prioritization of incidents and invoke Major Incident management process if required. Communicating major IT incidents to affected customers.
  • 1st line application support and diagnosis
  • Assisting the client with L1 /L1.5 Support activities


Dice Id : 10101369
Position Id : 6880334
Originally Posted : 7 months ago
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