Service Desk Specialist with Active TS/SCI Clearance Level I - RQ35353

Customer Service, Hardware, Help Desk Support, Information Technology, Database, Security Clearance, Documentation, Telecommunications, Network Administration, Collaboration, Problem Solving Skills, Technical, Top Secret Clearance
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

GDIT seeks a Service Desk Specialist with Active TS/SCI Clearance.

Must Have:

  • TOP SECRET (TS/SCI) with the ability to obtain a favorable polygraph

  • IAT level II certification (i.e. SECURITY+)

  • Minimum 4 - 6 yrs. of experience as a technical customer service technician, help desk technician, system or network administrator or other technical support role.

We are currently seeking highly motivated individuals with a TS/SCI or TS/SCI CI/POLY to join our rapidly growing team of technical help desk professionals to support a mission critical assignment that keeps our nation safe and secure. Housed at our state-of-the-art Information Technology Center in Bossier City, LA., in this role, you will work alongside 800 fellow IT professionals in a uniquely designed collaborative space that allows you to engage with your colleagues and see your career grow - all while supporting our nation’s essential programs. Generous relocation assistance is available!

The ideal candidate is an agile problem solver, is passionate, driven, and motivated to consistently learn, improve and grow. If you enjoy developing and employing complex technical solutions to resolve user issues, you will find this role to be both challenging and rewarding. As a GDIT employee, you will also have access to a dedicated team of internal mobility specialists to foster your career expansion at General Dynamics!

A day in the life of a help desk specialist:

  • Answers help desk inquires for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • Follows up with customers to ensure that customer inquiries are resolved.

  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

  • Identifies, evaluates, and prioritizes customer issues to ensure that inquiries are successfully resolved.

GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results.

Delivering Next Generation IT Solutions
We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Committed to Our Country and Communities
Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge.

Join Us
As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Dice Id : 90833617
Position Id : GDIT035353
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