Service Desk Support Engineer

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Maxonic, Inc.
Excellent communication skills Great work attitude and personality and good energy ( someone that you really want on your team that will raise the bar) Proven track record and ability to work with and handle CXO and VPs and other VIPS and difficul, 000-10, 000 users PC and/or Macs (ideally both!) Gold image or desktop imaging experience Servicenow as a ticketing system
Contract Independent, Contract W2, 1 months

Job Description

Service Desktop Support Engineer 19807

Our client is a leading provider of innovative on-demand software solutions and services for the residential mortgage industry. They are looking for a Service Desktop Support Engineer for a contract to hire position in Pleasanton, CA.

JOB DESCRIPTION

Key Responsibilities:

Reporting to the Service Desk Manager, you are responsible to partake in day to day Service Desk duties providing technical support to users, as well as engaging in internal IT activities. This position is the frontline support for the company and will help users resolve basic technical problems. Additionally, being involved in Corp Tools support, event and facilities projects, and IT corporation projects.

Technical Experience

  • Knowledge of software installation, troubleshooting, Windows 10, macOS is an advantage
  • Experience with installation and troubleshooting of computer hardware and peripherals
  • Experience in interacting with end-users, providing customer service until final resolution
  • Having previously organized a day to day duties in a repeatable and orderly fashion

Qualification:

  • Previous experience on a Helpdesk or ServiceDesk, operating systems, Windows, and macOS
  • Active Directory and SSO Support
  • Exchange Administration support
  • 1st level support of software installation, troubleshooting, Operating Systems, Windows 10 and macOS
  • 1st level of computer hardware and peripherals
  • Follow internal team processes and procedures
  • Ticketing system duties in ServiceNow
  • Computer service repair on stock
  • Deployment and Redeployment of IT computers and peripherals
  • Inventory and Storage Room organization and management
  • End-user support interaction, helpful and positive attitude
  • Vendor-related interactions and escalations
  • This is a team player role that requires excellent problem-solving skills exhibiting a positive attitude

Position logistics:

  • 6+ months Contract to hire
  • Location: Pleasanton, CA (Local candidates preferred)

About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award-winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?
Please apply below with your most current resume or email Anjali Srivastava () or call .



Company Information

Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002. We provide contract, contract-to-hire, and permanent staff augmentation services to Fortune 500 companies across the country. The founders have over 40 years of experience helping clients and consultants succeed. Our commitment is to provide customers with an honest, personalized, face-to-face, long term relationship and provide consultants with ethical, respectful, and stress-free care.

Dice Id : 10108942
Position Id : M19807-19685
Originally Posted : 3 months ago

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