Service Desk Systems Engineer (Journeyman)

  • Leidos,
  • Washington, DC
  • 11 hours ago
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Leidos
Systems, Engineer, IT, Analysis
Full Time

Job Description

Description

Job Description:

Leidos is seeking a Service Desk Systems Engineer who wants to work on a new agile DevSecOps project in an IC DoD customer space. Leidos is building a new team to develop new structure and applications for our customer. We are looking for a collaborative and forward leaning individual who wants to tackle challenges and be a part of creating innovative solutions. In return, Leidos will invest in you with a new enhanced leave plan, generous 401k, and training to name just a few great benefits. Ready to tackle your next challenge - then we want you on our team.

This role designs, develops, implements, and maintains an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts. This role requires customer support skills and must interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements. This role performs software development activities to ensure requirements are successfully implemented and tested. Operates with appreciable latitude in developing methodology and presenting solutions to problems.

Primary Responsibilities
  • Design, develop, implement, and maintain an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts.
  • Interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements for customers through direct support.
  • Perform software development activities to ensure requirements are successfully implemented and tested.
  • Responsible for evaluation, selection, installation, configuration, operation, and administration of the ITSM tools suite.
  • Evaluate alternatives including cost and risk, supportability and analyses for total systems.
  • Perform business process definition and optimization, workflow management, service management support, integration, system testing, metrics identification, and reporting.
  • Apply Service Desk Systems expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Operate with appreciable latitude in developing methodology and presenting solutions to problems.
  • Contribute to deliverables and performance metrics where applicable.


Basic Qualifications
  • Possess customer support skills to interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements.
  • Possess expertise in designing, developing, implementing, and maintaining an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts.
  • Possess expertise to evaluate, select, install, configure, operate, and administer ITSM tools suites ability to evaluate alternatives including cost and risk, supportability and analyses for total systems.
  • Possess ability to interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements.
  • Possess ability to apply Service Desk Systems expertise on multiple complex work assignments.
  • Possess experience contributing to deliverables and ability to use and evaluate performance metrics.
  • The candidate must have a Bachelor's degree with 4-8 years of experience; or a Master's with 2-6 years of experience. Years of experience may be used in lieu of degree.


====ship is required.

TS/SCI with Poly required.

Preferred Qualifications
  • Master's degree with 2-6 years of prior relevant experience.


ITMOD

External Referral Bonus:
Eligible

Potential for Telework:
No

Clearance Level Required:
Top Secret/SCI with Polygraph

Travel:
No

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
Business Systems Analysis
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.


Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00035016
Originally Posted : 1 month ago

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