Service Desk Technician

Active Directory, Windows
Full Time
Work from home not available Travel not required

Job Description

Education and/or Experience

  • BS/BA degree preferred
  • Required: 2+ years experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues.Experience with both Windows and MAC OS
  • Preferred Certifications: CompTIA A+ certified, ITSDI certified

Essential Duties and Responsibilities

* Provide ITSD and desk side support to all users.

* A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.

* Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

* Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.

* Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.

* Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.

* Conduct end-user orientation and training for new hires.

* Provision and administer user accounts, distribution groups, and security groups in Active Directory.


* Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.

* Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.

* Process equipment and software requests and record asset information.

* Hardware/ software lifecycle management.

* Provide white glove (VIP) and executive support.

* Perform request fulfillment of moves & staff equipment changes at each location.

* Assist with regression testing of supported software through OS Patches and Upgrades.

* Push and install workstation and third party patches.


Posted By

622 3rd Ave., 34th Floor New York, NY, 10017

Dice Id : hyattldr
Position Id : KB022219B
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