Service Desk Technicians - Desktop Support:: Local to MD for F2F
JIS is seeking five (5) experienced Service Desk Technicians. These assignments will involve state-based travel, some of it requiring overnight travel.
The JIS Service Desk has a primary responsibility to provide excellent customer service to every customer, every time, in a timely fashion. The Service Desk provides support to a continuously growing population of over 5,000 Judiciary Users in over 70 locations, including 24 Circuit Courts, 31 District Courts, and other Judiciary Partner locations throughout the State of Maryland.
The JIS Service Desk is responsible for:
Communication with Judiciary Users including receiving phone calls and responding to emails or instant messages.
Account management - including password resets and account troubleshooting.
Triaging incidents in our incident management system – ServiceNow.
The timely resolution of incidents as it pertains to computer hardware, computer software, and basic networking devices.
The installation, configuration and troubleshooting of computer hardware and computer software.
Imaging new equipment for installation in the field.
Providing instruction on how to operate and/or access computer hardware and computer software
Harry - Senior Technical recruiter - Sourcing specialist