Service Now Developer - Senior Solution Specialist

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Deloitte
Developer, Development, SDLC, Configuration Management, Web
Full Time

Job Description

Service Now Developer - Senior Solution Specialist

Skills:
  • 5+ years of experience working with ITSM implementation
  • 5+ Years of experience of ServiceNow Development
  • Experience working with ITOM Implementation such as service mapping, discovery, event management
  • Experience working with integrations through REST APIs and working with JSON objects
  • Develop existing and custom applications within ServiceNow including integrations with other applications
  • Create and use update sets to move customizations between ServiceNow instances
  • Experience working with CSM module
  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
  • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

Responsibilities:
  • Work with Business Partners/Key stakeholders to suggest and implement ServiceNow best practices
  • Collaborate with ITSM, ITOM and ITAM process owners, understand requirements and translate them into functional and technical requirements
  • Good understanding of ITIL and ITSM process such as Incident, Change, Problem, Asset, Configuration Management, etc.
  • Should be a self-starter with ability to understand current ServiceNow environment and provide suggestions to enhance ServiceNow usage that benefit customers
  • Provide technical guidance and training, perform peer code reviews and ensure the ServiceNow development best-practices
  • Should be well versed with User Administration, Troubleshooting in ServiceNow, Web Service Integration, MID Server Integration, Use of Import Sets for data loads
  • Upgrade and patching experience


Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 40157
Originally Posted : 4 months ago

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