ServiceNow Administrator/ Project Management

ITIL, migrating ITSM (IT Service Management), migrating (or other ITIL/ITSM ticketing platforms) to ServiceNow, supporting and implementing SNOW web service integrations, ServiceNOW Administration
Contract W2, 1 Years
Up to $90
Work from home not available Travel not required

Job Description

This person is going to help coordinate the migration of client off BMC Footprints to Service Now. This person needs to have Migration Service Now experience. (SNOW). They will have to come in and be the lead on this project and will be the service now expert. Should have ITIL experience and need to understand incident and problem management, as this person will be working with a team that handles these issues for these migrations. 1 year long contract. This role will be working with Clients and Sr Management and is a very highly exposed role.

Description:

We are looking for a ServiceNow (SNOW) Project Manager / Admin who is passionate to drive IT Service Management transformation. The ServiceNow Administrator will be responsible for migrating ITSM (IT Service Management) functions and application integrations from BMC Footprints to SNOW and implementing new functionality within SNOW. The successful candidate will become a member of the Global Production Support Services team. This work will be accomplished by working with an internal team supporting the ServiceNow environment while collaborating with an internal team supporting the BMC application. The successful candidate is expected to provide guidance with design, approach, and architectural decisions and provide technical assistance with the actual implementation and migration of ITSM functions. The successful candidate is also expected to provide knowledge sharing of the SNOW environment and his/her expertise to grow support knowledge & maturity of SNOW for the internal ITSM team.

Skills Required:

  • ServiceNow System Project Management / Administration
  • Knowledge of and experience with Incident, Change, Problem, Request, Service Catalog, & Knowledge Management workflows in SNOW
  • SNOW MID server configuration and administration
  • Experience with Helpdesk Management application

Additional Skills Preferred:

  • Knowledge of BNM Footprints
  • Past experience migrating (or other ITIL/ITSM ticketing platforms) to ServiceNow
  • Past experience developing/supporting reports from SNOW
  • MS SQL Coding Experience
  • JavaScript
  • Apache/Tomcat
  • MS SQL Server Reporting Services
  • Experience with Helpdesk Management application hosted in a Microsoft SQL Server environment
  • Customer Relations Experience
  • Written and verbal communication skills
  • Documentation Skills
  • Organization
  • SNOW / ITIL Certifications

Experience Required:

  • 4+ years of experience supporting and implementing SNOW and related products in a large I.T. environment

Experience Preferred:

  • 2+ years of experience supporting and implementing SNOW web service integrations
  • 2+ years of experience migrating) to ServiceNow

To Apply, Please drop your resume at shweta@primussoft.com or contact at 678 666 4382

Posted By

Schweta Chauhan

Dice Id : primusga
Position Id : 6113191
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