ServiceNow Analyst

Infrastructure, Asset management, Financial services, ServiceNow
Contract W2, 1 Years
Depends on Experience
Work from home not available Travel not required

Job Description

Our client, one of the largest providers of financial services technology, is searching for a ServiceNow Analyst to join their team in Alpharetta, GA.

Title: ServiceNow Analyst

Location: Alpharetta, GA

Job type: Contract, one year

The individual in this position will perform technical and system administrative activities in conjunction with the existing Discovery and Business Application teams primarily focused on Service Modeling/Mapping.

Essential Job Responsibilities:

  • Ability to interface with Business, Application and Technical teams to gather inputs (data, relationships, products) and translate them into application modeling templates
  • Be able to visually represent input from the Business, Application and Technical teams in the ServiceNow system, establishing a relational diagram of the components (ex: Clients, SLAs, infrastructure, Support Teams)
  • Responsible for Service Modeling/Mapping process and execution, identifying application patterns/signatures and creating a corresponding model in the ServiceNow application from the Client to the Infrastructure layers, incorporating the SLAs and supporting teams
  • Establish repeatable process, procedures and working instructions for Service Model mapping
  • Work in conjunction with the team performing the work on the Discovery system, reviewing asset discovery scan results and providing recommendations for updating the Configuration Management Database
  • Provide input to the overall IT Configuration Management & Asset Discovery Strategy

Job Related Experience:

  • 2-3 years of Asset discovery, server monitoring/management or related experience, preferably in the hardware discipline.
  • Demonstrated ability to model enterprise business applications accurately
  • Strong knowledge of ServiceNow platform, specifically the CMDB and Asset Management modules
  • Demonstrated ability to partner with a team-providing daily guidance, tactical execution of tasks related to an overall strategy
  • Demonstrated knowledge of industry recommended practices and guidelines, ability to implement those guidelines in an IT environment

Posted By

Tara Branham

5 Concourse Parkway Atlanta, GA, 30328

Dice Id : 10299702
Position Id : 6376703
Originally Posted : 3 months ago
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