Job Title: ServiceNow Engineer
Location : Atlanta preferred but open to other cities and states. This position will be remote.

The ServiceNow Engineer is a key member of the ServiceNow team and is responsible for the overall design of the application. The ServiceNow Engineer is a technical leader who documents the overall platform design, helps to analyze new requirements, and maps business requirements to systems/technical requirements. The ServiceNow Engineer ensures the platform aligns with business strategy. Possesses knowledge of the ServiceNow applications and how they are used across the enterprise. Performs analysis and research of ServiceNow system. Reviews detailed business and technical requirements in order to recommend technical solutions.

Primary duties may include, but are not limited to:

• Provides second level engineering design functions.


• Develops complex solutions from business requirements and architectural specifications; provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.


• Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.


• Creates and maintains a detailed view of the existing architecture.


• Provides consultative technical leadership to the platform team, project teams, and vendor partners.


• Directs the construction of architecture components (e.g., data architecture, application architecture, technical architecture).


• Consults with application leaders to verify applications/technology conform to architecture standards.


• Sets vendor strategy and direction; oversees adherence.


• Designs and engineers comprehensive technical solutions based on business requirements and defined technology standards; works with architecture to update technology direction and strategy.


• Resolves technical escalations, including responding to defects


• Assists in migrating configuration across instances. Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production


• Determines which integration method(s) will be used, integration directionality, and attributes.


• Confirms the technical design and integration requirements with various systems to support processes that require data exchange.


• Ensures the instance is secure and hardened as needed (Access controls, Edge Encryption, etc.)
  

Qualifications

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study


• Minimum of 8 years' experience in information systems, computer networking, telecommunications, systems development and management;


• Significant experience with multiple technical and business disciplines required;


• Or any combination of education and experience, which would provide an equivalent background.


• Requires 5+ years of relevant experience in designing or developing ServiceNow solutions across multiple products: ITSM, ITOM, ITBM, SAM, GRC/IRM, SecOps, CSM, HRSD, Portal etc.


• Hands-on ServiceNow implementation experience required


• Requires ability to locate and read server system logs.


• Experience with WMI, WMI queries and with PowerShell and scripting.

Preferred Skills:

• Attained at least two higher level / advanced ServiceNow product certifications


• Ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions


• General understand of Window Server operating system. Ability to start, stop, restart and troubleshoot windows services.


• Understanding of system resource utilization, troubleshooting and resolution of system processes, tasks, and threads.


• Familiarity with network connectivity, protocols, ports.


• Identify and modify related server configuration parameters


• Run system commands to determine connectivity or modify configuration parameters.


• Manage server settings, read and configure system registry.


• Knowledge and understanding of ServiceNow MID Servers - installation, configuration, troubleshooting, logging.


• Knowledge of ServiceNow Discovery or other infrastructure discovery tools, protocols, etc.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.elevancehealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.