ServiceNow Business Analyst

Access, Analyst, Analytical, Application, Architect, Business Analyst, Change Management, Consulting, Customer Service, Developer, Development, Engineering, IT, Manager, Management, Materials, Modeling, Process Engineering, Programming, Project, Project Manager, Quality, Scripts, Software, System, Systems, Telecom, Testing
C2H Independent, CON_HIRE_IND
Telecommuting not available Travel not required

Job Description


We have an opportunity for a Business Analyst/Trainer to support our client's ServiceNow Technical Services team for an ongoing contract at Dept. of State.

Typical responsibilities include:   Support creation of user stories and ensure that they meet the criteria required to deliver a successful product Overall responsibility for analyzing and documenting business, processes, and systems. Work with Architect and Developer in conducting testing to ensure quality of new software releases Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users Work closely with the Project Manager, Developer, and client to design and create Classroom Training and Quick Reference Guides Conduct Classroom Training Create references and guides for end users as well as system administrators Continually ensure client understands product updates Understand the needs of the client and successfully link needs and solution Understand client operations and translate to training requirements Support Change Management processes and play pivotal support role for tool adoption Support report generation and materials for meetings

Provide quality control reviews Required Skills A BA/BS degree in a related field A minimum of 4 years of experience Excellent presentation and communication skills in both written and oral form Experience with ServiceNow Familiarity with Agile methodologies A fundamental understanding of ITSM or ITIL Some background in application programming or COTS/GOTS software implementation Developed problem-solving and analytical abilities Experience with process and workflow modeling and business process engineering

Must have the ability to work well with clients to determine implementation requirements, and execute a plan to meet those requirements in a timely and efficient manner. Must be able to obtain and maintain government eligibility requirements. Desired Skills Strong customer service and interpersonal skills Demonstrated technical aptitude

Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985. Princeton Information services a clientele of primarily Fortune 500 companies nationwide. With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.


Our Commitment to Our Consultants


As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders. PI's success is grounded in the relationships we build with our consultants. We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT. As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.


Our Services


Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide. Our local recruiters have in-depth knowledge of our clients and opportunities. They will work with you to find you the best possible opportunities for you and your career.


Our Relationships


Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients. We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them. Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!

Posted By

Recruiting Department

11600 Sunrise Valley Drive, Suite 270 Reston, VA, 20191

Contact
Dice Id : cxprince
Position Id : 17-12958
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