ServiceNow Developer

ServiceNow Developer
Full Time
$90,000 - $120,000
Work from home available

Job Description

ServiceNow Developer (can be remote)

Permanent position (W2 ONLY).
GavinHeath is partnering with a client in Denver, CO looking to add a ServiceNow Developer to their team.  The role is an FTE position.   

Essential Responsibilities:

  • Feature development and improvements
    • The primary ServiceNow modules of focus include:
      • CSM / Agent Workspace
      • Virtual Agent
      • Chat and Engagement Messenger
      • Knowledge
      • Service Portal
      • Performance analytics, metrics, and reporting
      • Scheduling and calendar management
      • Workforce optimization
    • Collaborate with stakeholders to design and implement features which serve a number of support-related departments.
    • Assist with process automation via business rules, scripting, workflows, flow designer, approvals, and other common methods
    • Provide knowledge on ServiceNow best practices
  • API integration and Data Management
    • Design and implement data interfaces with other enterprise application systems (both internally and externally)
    • Monitor and ensure proper data handling for consistent and clean data
    • Manage data ingestion from multiple API endpoints while collaborating with necessary teams when changes need to occur
  • Development requests, bugs, and fixes
    • Prioritize and triage incoming issues or bug requests while setting proper expectations with internal users submitting issues
    • Create and perform QA testing for feature development prior to production rollout
    • Assist with upgrades or feature rollouts and react appropriately when update issues occur
  • Documentation
    • Provide technical release notes during production rollouts of new features or fixes
    • Work with appropriate teams to product knowledge and/or documentation for general distribution


Ideal Skills, Experience, and Competencies:

  • At least three (3) to five (5) years' experience in a similar role
  • Working knowledge of Customer Service or Technical Support teams (understanding of MSP's or Outsourced IT organizations is very desirable)
  • Experience managing multiple API connections handling data ingestion from both custom and 3rd party applications within the ServiceNow platform
  • Experience developing, updating, and interpreting JavaScript on the ServiceNow platform
  • Knowledge of ServiceNow database hierarchies and design
  • Excellent communication, collaboration, and teamwork skills
  • Proven experience as a System Administrator, Systems Integrator, or similar role
  • Expertise developing, updating and interpreting Javascript, REST, HTML, CSS, Angular JS and JSON on the ServiceNow platform
  • Desire to drive one's own education and stay up-to-date on new releases and features of ServiceNow
  • Ability to be resourceful, with creative problem-solving and a can-do attitude
  • Aptitude to approach complex and abstract problems and ability to determine multiple possible resolutions

GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.

Dice Id : 90934172
Position Id : 7034794
Originally Posted : 2 months ago
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