ServiceNow Developer

servicenow
Full Time
Depends on Experience

Job Description

Description: The ServiceNow Developer will be responsible for the development and administration of solutions within the ServiceNow environment.  The developer will work with members of the ITSM Service Design team, internal customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.

 

Expertise:

  • Support the development and configuration of a variety of areas primarily in Incident, Problem, Change, Service Portal, PPM, SLA, Service Catalog, Knowledge, Release, Asset Management, Integrations with majority of EUS (End User Services related) integrations.
  • Experience in security setup and managesecurity inside the instance.
  • Hands on experience on Flow designer.
  • Client side and server side java scripting.
  • Uni and bi directional integration using SOAP and REST messages.
  • Collaborate with team members to define, analyze, understand and document business and technical requirements.
  • Using SCRUM / Agile methodologies design and develop / configure forms, workflows; create scripts to build logic.
  • Formulate testing approach, test cases and document them.
  • Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
  • Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
  • Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
  • Create technical architecture, design and user guide documentation.
  • Conduct in-person and virtual training sessions for stakeholders as appropriate.
  • Analyze, troubleshoot, and resolve identified system issues.
  • Coach and oversee the activities of ServiceNow support team working from remote location and at times resources of other vendors as well.
  • Provide on-call support for Production issues.

    Description: The ServiceNow Developer will be responsible for the development and administration of solutions within the <<Client>> ServiceNow environment.  The developer will work with members of the ITSM Service Design team, internal customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.

     

    Expertise:

    • Support the development and configuration of a variety of areas primarily in Incident, Problem, Change, Service Portal, PPM, SLA, Service Catalog, Knowledge, Release, Asset Management, Integrations with majority of EUS (End User Services related) integrations.
    • Experience in security setup and managesecurity inside the instance.
    • Hands on experience on Flow designer.
    • Client side and server side java scripting.
    • Uni and bi directional integration using SOAP and REST messages.
    • Collaborate with team members to define, analyze, understand and document business and technical requirements.
    • Using SCRUM / Agile methodologies design and develop / configure forms, workflows; create scripts to build logic.
    • Formulate testing approach, test cases and document them.
    • Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
    • Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
    • Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
    • Create technical architecture, design and user guide documentation.
    • Conduct in-person and virtual training sessions for stakeholders as appropriate.
    • Analyze, troubleshoot, and resolve identified system issues.
    • Coach and oversee the activities of ServiceNow support team working from remote location and at times resources of other vendors as well.
    • Provide on-call support for Production issues.
Dice Id : 10120836
Position Id : Redmond, WA
Originally Posted : 1 month ago
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