ServiceNow Developer

servicenow, developer, agile, javascript, administrator
Full Time
$93,000 - $105,000
Work from home available Travel not required

Job Description

Rutgers, The State University of New Jersey, is seeking an Application Developer for the Office of Information Technology-Enterprise Application Services (OIT/EAS). Reporting to the Director of Enterprise Messaging within OIT/EAS, the application developer serves as a key technical resource and a lead service administrator for the Enterprise Messaging ServiceNow system. This application developer works closely with staff in OITEAS and particularly Enterprise Messaging and all stakeholders/departments to understand business needs and applicable policies, to assist with designing, developing, configuring, implementing, managing and maintaining solutions that meet these needs. Among the key duties of this position are:
  • Assist with maintaining the overall service, keeping it stable, usable and reliable, and handling problems as they arise.
  • Handle upgrades and enhancements of the system, monitors the service health and usage, and provide a secure environment.
  • Research and identify areas of improvements or expansion in the service that would benefit the University.
  • Provide some level of documentation, report generation and training, as well as having a high level of communications with OIT staff, management, and stakeholders. 
  • Assisting Rutgers IT staff with questions, issues and integration of this service with their departments.


  • Bachelor’s degree or equivalent education and experience.
  • Four or more years of relevant work experience.
  • Skills in service administration and/or development/coding skills needed.
  • Strong skills in problem identification and resolution, working well independently and in a collaborative team environment, keeping others clearly informed, as well as skills in efficiency, organization, excellent decision making, communications, training and documentation are required.
  • Abilities to translate requirements and specification into successful services, achieving specified timelines and budgets, and making excellent recommendations.
  • Knowledge of cloud computing architectures, enterprise application architecture, IT help desk procedures and integration with external systems is expected
  • Should have some knowledge of scripting/coding as needed by a application developer, including working with 3rd party apps, integration, APIs, web apps, protocols, client/server scripting.
  • Knowledge of service administration of ServiceNow or similar service management platforms, using tools or administration consoles would be helpful.
  • The ability to deal with various vendors and their technical staff is also preferred.
  • Being able to work with local departmental IT staff and help guide them.
  • Ability to work independently or in teams.
  • Effective collaboration skills.
  • Being able to work on multiple changing priorities (multi-tasking).
  • Having experience in working in a University environment is also preferred
  • Advanced knowledge of enterprise wide service administration, security, architecture, and requirements gathering will be very useful.
  • ServiceNow certifications or completed coursework is preferred but a successful candidate lacking these qualifications will be trained and expected to obtain the certifications within 1 year of starting.
  • Knowledge of programming languages/scripting for service administration and application development tasks will be helpful as well. This includes knowledge of one or more of the following: JavaScript, Web Services, HTML, MySQL/MariaDB and CSS. Overall IT knowledge should be strong.
  • Services must be up and running in production 24×7. In case of issues or outages, additional work hours will need to be immediately dedicated to bringing the services back online and functioning properly.
Dice Id : 10116256
Position Id : 21ST1175
Originally Posted : 4 months ago
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