ServiceNow Discovery/Service Mapping Development

ServiceNow Discovery/Service Mapping Development
Full Time, Contract Corp-To-Corp, Contract W2, 12+ months
Telecommuting not available Travel not required

Job Description

CAI is looking for a ServiceNow Discovery/Service Mapping Development consultant in the Hershey area.
This is a 12 month position that has the possibility of extension.
Details below:

Description:   The ServiceNow Discovery/Service Mapping Development Consultant is part of the ITSM team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Development Consultant plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Development Consultant will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Mapping implementation.

Key Responsibilities include, but are not limited to:
•       Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions.
•       Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
•       Provide visibility to the performance and issues related to Discovery via the development and deployment of unified CMDB dashboards.
•       Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered.
•       Work with Application SMEs to create and validate Service Maps for key applications.
•       Perform day to day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
•       Maintain the integrity of the Service Mapping tool across production and non-production environments
•       Assisting in troubleshooting patch / release management issues, and upgrades
•       Review the data being populated into the CMDB and act as partial owner of the CMDB

o       Bachelor's Degree or relevant experience in Business, Information Management or a related field required
o       Minimum of 2 years' experience with ServiceNow Discovery and Service Mapping
o       Minimum of 2 years' experience with Configuration Management
o       Minimum of 5+ years working on a team as part of a large IT organization
o       ServiceNow Administration certification and completion of ServiceNow Service

Mapping course
o       Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
o       Experience working with LDAP, Active Directory.
o       Experience integrating with tools to federate data into the CMDB
o       Intermediate Windows and Unix administration skills
o       Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
o       Strong hands-on experience with XML, JSON, JavaScript inside the ServiceNow platform
o       Intermediate to deep understanding of ServiceNow ITOM portfolio
o       Strong hands-on experience in troubleshooting ServiceNow Discovery and Service Mapping
o       Strong hands-on experience with REST and SOAP web services
o       Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network developers/architects
o       Strong written and verbal communication, good interpersonal skills, including collaboration, communication, relationship building, and negotiation
o       Able to function effectively in a fast-paced environment
•       Preferred:
o       Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
o       ITIL v3 certification
o       Experience working with Infoblox
o       Advanced ServiceNow Administration and Scripting course completion
o       Experience with ServiceNow Event module
o       Experience with ServiceNow Asset Management module

Posted By

Greg Ehrlacher

470 Friendship Road, #300 Harrisburg, PA, 17111

Dice Id : 10114077
Position Id : 692174
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